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As you work through Q1 of 2025, one thing is abundantly clear: businesses that thrive are those that stay ahead of the quickly evolving technology world. Reactive IT strategies – waiting for problems to occur before addressing them – are no longer sufficient in a world where downtime, breaches and...

Windows 10’s end-of-life is looming, and with support officially ending in October 2025, it’s decision time for businesses and individuals still relying on the operating system. The big question? Should you upgrade your existing devices to Windows 11 or is it time to replace them altogether? Here’s a guide to...

It’s time to declutter your digital life! National Clean Out Your Computer Day, celebrated on the second Monday of February, is the perfect reminder to give your computer the attention it deserves. Just like a cluttered desk can slow you down, a cluttered computer can impact productivity – and even...

It’s game time – and while the biggest teams are gearing up for football’s biggest day, cybercriminals are busy preparing their playbook for 2025. Just like a championship game, the battle against hackers requires strategy, teamwork and preparation. Are you ready to tackle this year’s biggest cybersecurity threats? Here’s what...

f you think hackers are only targeting Fortune 500 companies, think again. Thanks to artificial intelligence, cybercriminals now have the power to scale their attacks like never before – and small business owners are at the top of their hit list. Why? Because cybercriminals know you don’t have the resources...

January 28 is Data Privacy Day, a global reminder of just how vital it is to keep sensitive information secure. For business owners, “data privacy” is more than just a buzzword; it’s a critical part of protecting your bottom line. Data breaches cost businesses an average of $4.35 million in...

January isn’t just for fresh starts and ambitious resolutions – it’s the perfect time to evaluate your business’s technology needs. As we step into 2025, staying competitive means leveraging IT solutions that boost efficiency, improve security and prepare you for the demands of a rapidly changing, AI-focused digital world. The...

In 2024, cyberthreats are no longer just a big-business problem. In fact, large corporations with deep pockets are not the primary target for most cybercriminals. Less well-defended small and medium-sized businesses are increasingly at risk, with the average cost of a data breach now totaling over $4 million (IBM). For...

Have you ever casually talked about a product or service while your phone was nearby and then suddenly started seeing ads for it on your social media feed? Your phone is listening. If that concerns you, this should really worry you: your devices are tracking you too! From the phone...

As you likely heard, Windows 10 will reach its end of life on October 14, 2025. This means Microsoft will no longer offer free security updates, non-security updates and technical support on this version. That does not mean the PCs will no longer work; it simply means you are on...

Ah, the holiday season – when everything gets festive, sales go up and your to-do list grows longer than your wish list. For businesses, this time of year can be make-or-break, but while you’re decking the halls, your IT infrastructure might be decking you with unwanted downtime and cyberthreats. The...

This year has been a busy one for cybercriminals, with some massive data breaches making headlines and costing companies millions. From health care giants to project management platforms, no industry is immune to the risks. But what do these breaches mean for small to midsize businesses? The same vulnerabilities exist...

National Public Data confirmed in September 2024 that a hacker has compromised the personal records of millions of individuals. The information exposed includes the names, e-mail addresses, mailing addresses, phone numbers and even Social Security numbers of up to 2.9 billion people. Here’s what you need to know. What happened?...

Software updates can feel like a nuisance, but skipping them is one of the easiest ways to leave your systems vulnerable to cyber-attacks. Hackers are constantly looking for weaknesses, and outdated software is like an open door to your network. But how do you know when it’s time to update,...

Phishing attacks are the most common cybercrime attack for one reason…they work. Every day, over 3.4 billion spam e-mails reach unsuspecting users’ inboxes. Phishing e-mails have held the top spot as the most frequent form of attack for years because they’re easy to implement, easy to scale and continue to...

Important News: Microsoft will NO LONGER support Windows 10 after October 2025! While these PCs will still work after the official end date of October 14, 2025, Microsoft will no longer provide product key free services that keep your device working properly and securely. These services include: Why Is This...

Important News: Microsoft will NO LONGER support Windows 10 after October 2025! While these PCs will still work after the official end date of October 14, 2025, Microsoft will no longer provide product key free services that keep your device working properly and securely. These services include: Why Is This...

When 8.5 million Windows devices, including those at airlines, banks and hospitals, suddenly displayed the “Blue Screen of Death,” people began to panic. “We are under a cyber-attack!” most speculated. Fortunately, that was not the case, but the real reason behind the outage is alarming and something every business owner...

The National Cancer Institute in Maryland recently analyzed data from three major US health studies that gathered information on people’s daily multivitamin use. They discovered that people who took daily multivitamins had a 4% higher mortality rate than those who didn’t. This surprising result echoes a scene from the movie...

If the software your organization used to close deals and pay employees unexpectedly went down and you had no idea when it would be fixed, what would you do? Could you continue doing business? How much money would you lose? Unfortunately, in June, this happened to over 15,000 US- and...

Summer is a popular time for vacation travel. If you’re looking to squeeze in any last-minute travel, there is a scam circulating that you need to be aware of. As costs for everything from food to travel continue to increase, the logical step is to search for the best deals...

Is your organization currently bleeding money due to its reliance on outdated technology? The answer is likely yes. A recent survey by Deloitte revealed that a staggering 82% of companies failed to meet their cost-reduction targets last year, with an inefficient technology infrastructure being the primary culprit. The 2024 poll...

A recent report from Check Point Research revealed a shocking statistic – the Microsoft-owned business platform LinkedIn is impersonated in nearly half of all phishing attacks globally. One of the ways scammers leverage LinkedIn to deploy their phishing attack is when they zero in on anyone seeking a new job...

The recent global outage of Microsoft services, caused by a faulty software update from CrowdStrike, served as a stark reminder of how vulnerable even the largest tech giants can be to unexpected disruptions. Airlines, businesses, and countless individuals relying on Microsoft’s vast ecosystem felt the ripple effects, highlighting the interconnected...

Summer is a popular time for business owners and employees to step out of the office and take a well-deserved vacation. Even if their “out of office” e-mail responder is active, many people will periodically check in on work at least once while traveling. Unfortunately, studies show that working outside...

The massive wave of layoffs in 2024 brings a cybersecurity threat that most business owners aren’t focusing on – offboarding employees. Even big-time brands that you would expect to have top-of-the-line cybersecurity systems, processes and procedures in place fail to adequately protect themselves from insider threats. This August marks a...

A recent stream of Reddit comments emerged detailing a series of poor customer service experiences with tech support. While I typically try to stay clear of Reddit and its gang of chronic whiny-pants commenters, I scrolled through a few, you know, for research purposes since I’m in the industry. A...

As a business leader, you’re always looking for ways to increase revenue, cut expenses and grow your bottom line. Implementing AI tools, shopping services and running a more efficient operation are great ways to do that. One place you do NOT want to cut corners is using free antivirus or...

In recent months, the alarming cybersecurity breach at Change Healthcare, the health care payment-processing company under the health care giant UnitedHealth Group, has thrown a spotlight on a chilling reality: cyberthreats can lurk undetected within our networks, ready to unleash chaos at a moment’s notice. The breach, executed by the...

If you’re serious about growing a successful, profitable business in 2024 and beyond, there’s no room for pass-the-buck tactics – especially when it comes to IT support. The efficiency of your IT team isn’t just a convenience – it’s a cornerstone of your operational capability. Yet many companies find themselves...

Steve Wozniak was asked in an interview what he would have done differently if he had been Apple’s CEO instead of Jobs. He said he would have been “a lot nicer to people,” but then quickly added that IF he had been CEO, they might never have released the Macintosh....

In a statement released by the largest telecommunications company in the United States, AT&T, they shared that they recently discovered a dataset for sale on the “dark web” that contained information for about 7.6 million current AT&T account holders and 65.4 million former users, totaling approximately 73 million affected accounts....

Are you planning on buying gifts for the special women in your life for Mother’s Day? If you shop online, there are a few ways to do it SAFELY. During the holidays, cybercriminals ramp up various scams to capitalize on innocent people looking for gifts online. These scams range from...

What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At Centrend, we believe there are many deciding factors that separate even the good from the great providers, but when our clients switch from their old companies to us, we get the...

Another day, another cyber-attack! In early April, Omni Hotels & Resorts was the victim of a cyber-attack that brought down the entire IT system and led to a company-wide outage. The organization took immediate action and brought the entire network offline to isolate the issue, protect its data and prevent...

In our technology-driven world, efficient IT support is the backbone of any successful business. From ensuring seamless operations to safeguarding sensitive data, reliable IT services are crucial for maintaining productivity and protecting your bottom line. However, not all IT support is created equal, and the cost of settling for subpar...

The initial reaction when you suspect your computer or network has been compromised is to panic. However, if your network has been breached, what you do next can make the difference between the incident being a minor inconvenience and being a devastating disaster that brings legal trouble and huge fines...

Horror stories of people getting scammed out of hundreds or even thousands of dollars aren’t in short supply. As we scroll through the news app from the comfort of our couch, reading these accounts of how a stupid so-and-so opened an obviously suspicious attachment and a hacker drained their bank...

Tax season is around the corner, which means so are tax scams. Without fail, every year, individuals and business owners alike fall victim to tax scams, resulting in the loss of substantial amounts of money and sensitive personal data. According to the Better Business Bureau, taxpayers lost $5.7 billion due...

Technology can provide a strategic advantage for companies in every industry when properly utilized. However, one of the biggest issues small business owners face is overcoming some of the common tech obstacles that hinder productivity. These issues can range from minor inconveniences to serious threats that can permanently shut down...

“Know Ye That We Have Granted And Given License To Adam Robernolt and William le Sauvage…to annoy our enemies by sea or by land, wheresoever they are able, so that they share with us the half of all their gain.” These were the words of King Henry III of England...

What you are about to read is a real story showing you how a business can be devastated by cybercriminals in the blink of an eye. Most importantly, I’ll share several ways this could have been avoided. Make sure to forward this to anyone who might be making online payments...

Each year on February 1st, we celebrate Change Your Password Day. While it’s not a holiday that gets you off work, it serves as a good opportunity each year to do a quick check-in and make sure you’re using strong passwords that will keep your accounts protected. The suggested ‘rule’...

Is your company looking to hire an IT firm? Unfortunately, unless you’re tech-savvy or experienced with IT contracts, there can be hidden costs that you wouldn’t expect or know to look for. While it can sound appealing to go for the cheapest firm, that decision can end up costing you...

Long gone are the days when phones were simple devices used to make calls. Today our phones are advanced, handheld supercomputers that can do everything from pay a bill to order lunch for delivery to edit videos and more. But with more capabilities come more risks. Because our phones are...

The year of 2023 marked a significant turning point for cyber-attacks with the introduction and wide proliferation of AI (artificial intelligence), now in the hands of people who wish to do you harm and who are actively using it to find faster and easier ways to rob you, extort you...

If you’re hoping to cut costs and boost profitability in 2024 without compromising productivity or efficiency, assessing the technology you use in day-to-day operations is one of the first areas in your business to examine. We’ve created a road map that you can use to go step-by-step through your organization...

Have you ever searched for a specific website but landed on a completely different one after misspelling a letter or two in the URL? This deceptive tactic is known as cybersquatting. This practice not only jeopardizes the online presence of businesses and individuals but also poses a significant challenge in...

Before you can accurately compare the fees, services and deliverables of one IT services company to that of another, you need to understand the two predominant pricing and service models most of these companies offer. Many companies offer a blend of the two, while others are strict about offering only...

In the fast-paced world of business, efficiency and productivity are paramount. Advancements in technology have revolutionized the way we work, providing a plethora of tools and resources to help us accomplish more in less time. Maximizing workplace productivity with technology has become an essential strategy for organizations looking to stay...

Recently, the CEO of a very successful marketing firm had their Facebook account hacked. In just a weekend, the hackers were able to run over $250,000 worth of ads for their online gambling site via their account and removed the rightful owner as the admin, causing the firm’s entire Facebook...

The infamous Xenomorph Android malware, known for targeting 56 European banks in 2022, is back and in full force targeting US banks, financial institutions and cryptocurrency wallets.  The cyber security and fraud detection company ThreatFabric has called this one of the most advanced and dangerous Android malware variants they’ve seen....

Have you started business planning for 2024? The last few months of the year can get hectic, between trying to close out the end of the quarter strong and mapping out your plan to ramp things up in the new year. One area that small business owners often skip over...

The holiday season is in full swing, which means so are the cybercriminals! While you’re making holiday gift lists, they’re plotting and scheming new ways to take advantage of unsuspecting online shoppers. Holiday phishing scams have become an all-too-common threat, targeting customers to steal personal information, financial data and even...

“That won’t happen to me” is something many business owners say when discussing cyber-scams and the need for adequate protections for their business, but these days it’s getting to be a really, really stupid statement that you definitely don’t want your clients, employees and banker to hear. Generative AI (artificial...

There is one extremely common threat to our security that nearly everyone has witnessed but hardly anyone talks about – bad bots. These silent attackers are often thought of as annoying spam accounts posting computer-generated comments online. They are so common that most of us tend to scroll by them...

When you run your own business, it feels like there are never enough hours in the day. Even when you start early and end late, there’s always something else, another e-mail or task, nagging for your attention. If you want to be productive, and ultimately successful, it’s important to prioritize...

It’s a special kind of relentless attack all business owners and managers face: the persistent, crazy, chaotic assault on your time and attention. No one is immune, and every business deals with it. Some leaders handle the constant pressure on their attention brilliantly, keeping the team organized and highly productive....

What if you discovered that all of the hard work, investments and time you’ve put into growing your business is at risk due to a failure of your outsourced IT company, or possibly even your well-meaning (but overburdened) IT department? If you were exposed to that level of risk, wouldn’t...

College has changed since many of us were students. Years ago, we’d be shuffling from class to class, holding a single notebook and a pencil for scribbling down notes. There wasn’t as big a risk of photos or data being stolen online. That’s no longer the case. Students today have...

Cybercriminals know the easiest way to sneak under your radar is to pretend to be a brand you know and trust. These large companies have spent years on marketing, customer service, branding and consistency to build a trustworthy reputation, and hackers leverage this to go after you. The most common...

Back in May, the company MOVEit, a file transfer platform made by Progress Software, was compromised by a Russian ransomware operation called Cl0p. They used a vulnerability in Progress’s software that was unknown to exist at the time. Shortly after the attack was noticed, a patch was issued. However, some...

Nothing is more aggravating than attempting to watch a video or use your PC when the Internet is operating slower than molasses flowing uphill in winter. For our clients, we have many solutions to make your Internet connection faster, more reliable and secure. But what about at your home? Spotty,...

In June a popular file-sharing software amongst big-name companies likes Shell, Siemens Energy, Sony, several large law firms, a number of US federal agencies such as the Department of Health and more was hacked by Russia-linked cybercrime group Cl0p. Security Magazine reported that, to date, there are 138 known companies...

As a business owner, you know that continuous, steady growth is an essential part of success. When you’re ready to get serious about scaling your organization, several vital activities must happen. Documented workflows and processes, streamlined hiring, onboarding and training, well-oiled marketing systems and more top the list. One key...

Cybercriminals know the easiest way to sneak under your radar is to pretend to be a brand you know and trust. These large companies have spent years on marketing, customer service, branding and consistency to build a trustworthy reputation, and hackers leverage this to go after you. The most common...

On a recent interview about the Titan sub catastrophe, director of the movie Titanic James Cameron, who has made 33 successful dives to the Titanic wreckage site, pointed out that this tragedy is eerily similar to the 1912 Titanic disaster: the captain of the 1912 RMS Titanic was repeatedly warned...

You’ve all heard the stats – small businesses are the #1 target for cybercriminals because they’re easy targets, with a recent article in Security Magazine reporting that nearly two-thirds (63%) of small businesses have experienced a cyber-attack and 58% an actual breach. But what many still don’t understand (or simply...

Growing your business involves learning how to make money and hang on to it responsibly. When you’re in the weeds, it’s easy to think that a fancy piece of well-marketed software could help dig your way out. That’s usually not the case, and you’ll likely end up paying for software...

Has this happened to you? You are working on your Windows computer, and suddenly, while typing, your stuff disappears, and you are staring at your blank desktop! Then you realize your stuff didn’t disappear, it just all minimized to the bottom taskbar. Now you must open everything up again, but...

As former President Ronald Regan once said, the scariest words you’ll ever hear are “We’re from the government, and we’re here to help.” In this case, the government is trying to help by forcing nearly all businesses to implement and maintain a strong cyber security program to protect the customer...

Along with the surge of people working from home or in hybrid situations over the last few years, there has also been an increase in employers looking for ways to monitor their employees’ work activities to ensure they actually ARE working when remote. This is no surprise given the new...

Training employees on anything can be an expensive process. You incur the cost of investing in necessary materials plus the time it takes away from your employees doing revenue-generating activities. But what’s worse when it comes to cyber security training is the expense you’ll incur if that training fails. Recent...

An Arizona family was recently in the news warning others about how they were the target of a ransom call in which scammers used AI (artificial intelligence) to clone their daughter’s voice to convince the parents they had kidnapped their daughter, with the apparent goal of extorting money. DeLynne Bock,...

How To Apply For Your Share Of Facebook’s Recent $725 Million Privacy Lawsuit Here’s a shocker: Facebook is being forced to pay a whopping $725 million in a settlement following a number of lawsuits claiming they violated users’ privacy. This is in addition to another class action lawsuit for $650...

Every business needs the right tools to get the job done and to keep your team on track. But juggling multiple apps and software can be a nightmare when trying to keep information streamlined and easily accessible. That’s where Microsoft Teams for small businesses comes into play. In this article,...

They say, “You get what you tolerate” and now more than ever, we’ve been conditioned to tolerate worse service at higher prices. Companies get a ‘free pass’ simply by saying phrases like “the labor shortage,” “because COVID,” or “inflation.” But it doesn’t have to be that way. While you may...

“The biggest risk is the one you don’t take” is a mantra you’ll hear motivational speakers deliver in their presentations to make the argument that you should throw all caution to the wind and go for it (whatever “it” is). And while that may be a good piece of advice to get...

Once upon a time, you could install antivirus software and go about your merry way online and in your inbox, opening, clicking, and downloading files without care. Today, antivirus alone cannot and will not protect you, especially if you INVITE the hack by downloading a file that is infected with...

You’ve heard the phrase “Get with the program!” It’s often used as a direct order to someone to fall in line with the way things are supposed to be done at your company. The problem is, most business owners don’t have “a program” for employees to get with, and therefore they get...

Southwest Airlines’ recent fiasco that caused them to cancel over 16,700 flights, leaving people stranded across America, was the epitome of what’s happening with so many businesses right now across the US. A total and complete meltdown in service due to cheapness. During their busiest season, Southwest had to apologize for...

In his book The Road Less Stupid, Keith Cunningham makes this correct observation about succeeding in business: “I don’t need to do more smart things. I just need to do fewer dumb things.”  When it comes to cyber security, I see a lot of dumb decisions made by smart people based on...

Covid changed everyone’s lives in dramatic ways on many levels – but small and big businesses alike were radically impacted, from events, restaurants, and retail being shut down to sending everyone home to work remotely.   It’s no surprise that the tech sector thrived during this time, from remote work solutions...

A little over a year ago, the FTC made several amendments to the existing Safeguards Rule requiring even very small businesses to ensure the protection of client data. These changes, set to go into effect back in December of 2022, are now going to be enforced starting June 9, 2023 – and it’s...

What do these three real e-mails have in common?  Kohl’s Winner – “Notifications – Re: 2nd attempt for Paul” WalmartStores – “Re: CONFIRMED: Paul you are selected” Lowe’s Winner – “Congratulations Paul! You Are The Lucky Online Winner Of A Brand-New Sweepstakes Dewalt Power Station Entry No, “Paul” isn’t the...

Have you ever had a conversation about a topic, and then later that day you start seeing news, ads, or updates about that subject, and said to yourself, “This can’t be a coincidence”? Well, you’re probably right.  According to Norton, who you may remember as an antivirus software company and...

ROI Revolution estimates that e-commerce sales will eclipse $236 billion this holiday season. While that’s the most popular time for consumers to purchase online, in 2021 over $2 billion a day was made in online purchases. Chances are you and your employees make purchases weekly personally and for your business. And…chances...

The last few years have seen countless companies going to a hybrid work model. According to a survey by Envoy over 77% of businesses have some full or part-time remote employees. While this change comes with many benefits, as a business owner, there are three big things you need to make sure...

It’s not just cybercriminals who hack into networks and steal data. Most business owners erroneously think cybercrime is limited to hackers based in China or Russia, but the evidence is overwhelming that disgruntled employees, both of your company and your vendors, can cause significant losses due to their knowledge of...

If you depend on your computer network to run your business (and who doesn’t?), you’ll want someone treating your data as securely as they would their own.    Not knowing what’s going on behind the scenes should scare the crap out of you. It is NOT unreasonable that your IT company...

Anyone active on social media has seen those seemingly harmless quizzes that someone in your newsfeed takes and then shares…the ones that ask you to enter your first name, your middle name, and the street you grew up on to create your “new name.” Joe + Schmo + Blow Avenue...

They don’t call you back, they don’t text back, and when you get time with them, they are disheveled, rude, and uninterested, doing barely enough to keep things going. This sounds like a bad date…and it’s one that many businesses are on with their current IT guy. You have a...

There are two types of people…which one are you? The frustrated, constant updater: You find yourself having to constantly click on “Forgot My Password” and verify your account, check your texts, scan a finger (give a pint of blood…maybe not that one) so you can reset your password. And it’s...

One of the common issues on the Dark Web – whether you use it or not – is the sale of passwords, bank account information, Social Security numbers, and other private data. Hackers can breach firewalls and software to obtain this information and then go to the Dark Web to...

https://www.youtube.com/watch?v=aSQiydksJuE So many things we use on our computers will automatically add themselves to the startup. While some of these are important, most of the time they are unwelcome party crashers that slow your computer down. In this podcast episode, I’ll show you how to evaluate the programs that startup...

In today’s video blog, I show you how you can snap windows to the corners of your display essentially creating a multi-monitor effect on a single screen. It’s really handy when you need to look at two different windows at the same time. We’ll start with positioning two windows on...

https://www.youtube.com/watch?v=z9Kx9rND6x4 Passwords are a hassle, no doubt about it! In this blog post and video, I show you how to set up a password manager to help control password chaos. There are two tools that we recommend for managing passwords. One is LastPass, which is a cloud-based solution.  The other...

https://www.youtube.com/watch?v=yqXYClyi-gc Using a UV Sanitizer is an easy and safe way to protect yourself from germs lingering on your electronics. In this blog post, I show you how to use two different devices designed to keep you safe. First, the phone soap.  This is a very slick device designed to...

https://www.youtube.com/watch?v=lW7FhDMmzNY Multi-factor authentication is a very secure process of keeping your sensitive data private. In this blog, I explain in simple terms what Multi-factor authentication is, why you should use it where available, and how you can use it to keep your data private. First, what is Multi-factor authentication and...

https://www.youtube.com/watch?v=pT298DBYG8Y Technology Tips By Centrend Podcast: Episode #6 Don’t you admire the professional look of a well-crafted email signature? Much more than just a name, a well-designed email signature is a block of text and graphics representing you and your brand. In this video podcast, I will show you how...