We believe technology must be the right fit for you; not just what we like to implement. Armed with the answers to our questions, Centrend will design a system Management Plan also IT Disaster Recovery plans based on your needs.
We know that you need to be able to trust Centrend to manage your information systems and you’ll sleep easier at night knowing that we have it covered. To make sure we don’t miss a thing, we take a consultative approach to assessing your needs when bringing you on board as a customer. We’ll ask a lot of questions to make sure we understand the things that matter to your business:
- What systems are critical for you?
- How long can each system be down before it affects business?
- Where is your data located?
- How much data is there to back up and how often?
- What are your remote access capabilities?
- What is your monthly budget?
- Do you have any compliance requirements (ITAR, DFARS, HIPPA, PCI, etc...)?
We deliver our managed support services in two ways:
MANAGED IT SERVICES
Managed IT services takes IT Outsourcing to the next level. In our Managed IT Services plan, Centrend takes a look at all the things you are going to need such as support, backups, antivirus, firewall security, and we bundle it into one fixed price that you pay monthly to have all your needs handled. Our managed IT services are comprehensive so This allows you to plan your budget very accurately because you know in advance how much you will be spending each month for all your information systems needs.
IT OUTSOURCING
You might choose our IT Outsourcing managed support service if you value proactive monitoring, planning and consulting, but want the flexibility of variable monthly spending. With our IT Outsourcing plan, a certain amount of support is expected and planned for, your systems are monitored and recommendations are made about virus scanning, hardware security products such as the business firewall, etc. We offer Service Level Agreements (SLA) that are unmatched in our industry, guaranteeing you the response time you need at a price you can afford.
FAQ's
Yes, Centrend, INC offers 24/7 support for our clients. We understand that IT issues can arise at any time, and our team is always available to provide prompt and efficient solutions.
Yes, in addition to on-site support, Centrend, INC also provides remote IT support for our clients. This allows us to quickly resolve issues without having to physically be at the client‘s location.
Outsourcing IT services allows businesses to focus on their core competencies while leaving the technical aspects to experienced professionals. It also enables cost savings, access to the latest technology, and support.
Centrend, INC follows a detailed and well-planned process when outsourcing IT services, including a thorough assessment of the client’s current IT infrastructure, establishing clear communication channels, and providing ongoing training and support for the transition period. This ensures a smooth and seamless transition of services.
To get started with IT outsourcing services from Centrend, INC, you can contact us through our website or by email. Our team will get in touch with you to discuss your company‘s needs and provide a customized solution.