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New Year, New Tech: Top IT Upgrades To Supercharge Your Business In 2025

January isn’t just for fresh starts and ambitious resolutions – it’s the perfect time to evaluate your business’s technology needs. As we step into 2025, staying competitive means leveraging IT solutions that boost efficiency, improve security and prepare you for the demands of a rapidly changing, AI-focused digital world. The cost of outdated or inefficient IT systems is steep: According to a report by ITIC, the average cost of IT downtime for an SMB is $1,670 per minute per server! There are also other costs that we can’t measure in direct dollars, but the loss is still felt. This are the cost of constant disruptions to business through dropped calls, lagging Internet, improperly organized cloud systems, etc. With that in mind, here are the top IT upgrades that can set your business up for success this year. 1. Move To The Cloud – Enhance Flexibility And Reduce Costs Cloud solutions are no longer just about file storage; they’re the backbone of modern business operations. If you don’t use them, you are not only behind but working inefficiently. From improving collaboration for remote teams to ensuring business continuity in the event of an outage, moving to the cloud offers: Businesses using cloud technologies report a 20% average reduction in IT spending, according to Flexera. 2. Strengthen Your Cybersecurity Strategy With cyberthreats evolving daily, it’s critical to stay one step ahead. Cybercrime is expected to cost businesses $10.5 trillion annually by 2025, according to Cybersecurity Ventures. Protect your business with: Prioritizing cybersecurity is not just about protection – it’s about maintaining trust and avoiding costly downtime or reputational damage. 3. Upgrade Your Hardware Outdated devices can bottleneck productivity and expose your network to vulnerabilities. If your computers, servers or networking equipment are several years old, consider replacing them with more efficient and secure alternatives. What To Look For: 4. Leverage AI-Powered Tools For Operational Efficiency Artificial intelligence is no longer a luxury – it’s a necessity for businesses looking to streamline operations. AI tools can: And so much more! For example, AI-driven tools can help your IT team identify and resolve issues before they impact your business and even handle customer service questions or complaints. 5. Adopt Unified Communications Unified Communications as a Service (UCaaS) brings your e-mail phone, video conferencing and chat tools into one integrated platform. The result? Better collaboration, reduced miscommunication and significant time savings. Pro Tip: Look for UCaaS solutions with built-in security and integration capabilities to ensure seamless adoption across your team. Every business has unique needs, and IT upgrades are not a one-size-fits-all solution. While these suggestions provide a starting point, the best results come from building an optimized system tailored to your specific goals and challenges. That’s where a FREE Network Assessment can make all the difference. By evaluating your current infrastructure, identifying inefficiencies and prioritizing your investments, you can make informed decisions that maximize your IT budget and create a system designed for efficiency and growth. Ready to future-proof your business to scale up in 2025? Call us at 774-241-8600 or click here to schedule your FREE Network Assessment today and take the first step toward a smarter, more secure IT environment.

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The End Is Almost Here! Windows 10 Will No Longer Be Supported As Of October 2025

Important News: Microsoft will NO LONGER support Windows 10 after October 2025! While these PCs will still work after the official end date of October 14, 2025, Microsoft will no longer provide product key free services that keep your device working properly and securely. These services include: Why Is This Important For Business Owners? What Are Your Options? Microsoft encourages users to migrate to the latest version before the end-of-life date. This can present challenges for some PC owners, as not all devices currently running Windows 10 are compatible with Windows 11. If you try to upgrade one of those PCs to Windows 11, but the device does not meet the stringent hardware requirements of the new software, you’ll encounter an error message. If your device isn’t compatible with Windows 11, you have a few options. You can: Whatever you decide, make sure to back up your data! Before making any changes, always back up your important files. This ensures that nothing gets lost during the upgrade process. Planning Ahead It’s important to be proactive about the transition. There has been some discussion that Microsoft will extend the deadline, but that’s not a strategy you want to bet your business on. You don’t want to wait to take action until you’re out of options and your business is at risk because you no longer have security protection. The best step is to work with your IT provider to determine what option makes sense for your organization. If your computers are fairly new, paying for ongoing security updates might make sense. If your devices are older and nearing the end of their life anyway, new PCs could be the way to go. An experienced IT team or a tech consultant can help you with the upgrade process. They can make sure everything runs smoothly and minimize any downtime for your business. If you’re looking for someone to guide you in making the right decision, get in touch with our team to schedule a FREE 10-Minute Discovery Call. During this quick conversation, we’ll be able to map out the next steps to take to start transitioning to Windows 11 efficiently. To schedule, call us at 774-241-8600 or click here.

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The End Is Almost Here! Windows 10 Will No Longer Be Supported As Of October 2025

Important News: Microsoft will NO LONGER support Windows 10 after October 2025! While these PCs will still work after the official end date of October 14, 2025, Microsoft will no longer provide product key free services that keep your device working properly and securely. These services include: Why Is This Important For Business Owners? What Are Your Options? Microsoft encourages users to migrate to the latest version before the end-of-life date. This can present challenges for some PC owners, as not all devices currently running Windows 10 are compatible with Windows 11. If you try to upgrade one of those PCs to Windows 11, but the device does not meet the stringent hardware requirements of the new software, you’ll encounter an error message. If your device isn’t compatible with Windows 11, you have a few options. You can: Whatever you decide, make sure to back up your data! Before making any changes, always back up your important files. This ensures that nothing gets lost during the upgrade process. Planning Ahead It’s important to be proactive about the transition. There has been some discussion that Microsoft will extend the deadline, but that’s not a strategy you want to bet your business on. You don’t want to wait to take action until you’re out of options and your business is at risk because you no longer have security protection. The best step is to work with your IT provider to determine what option makes sense for your organization. If your computers are fairly new, paying for ongoing security updates might make sense. If your devices are older and nearing the end of their life anyway, new PCs could be the way to go. An experienced IT team or a tech consultant can help you with the upgrade process. They can make sure everything runs smoothly and minimize any downtime for your business. If you’re looking for someone to guide you in making the right decision, get in touch with our team to schedule a FREE 10-Minute Discovery Call. During this quick conversation, we’ll be able to map out the next steps to take to start transitioning to Windows 11 efficiently. To schedule, call us at 774-241-8600> or click here.

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Outdated Technology Is Costing Your Organization Money

Is your organization currently bleeding money due to its reliance on outdated technology? The answer is likely yes. A recent survey by Deloitte revealed that a staggering 82% of companies failed to meet their cost-reduction targets last year, with an inefficient technology infrastructure being the primary culprit. The 2024 poll of nearly 300 business leaders on business margin improvement and technology transformation efforts revealed that challenges with their technology infrastructure are the biggest barrier to organizations seeking to improve margins by cutting costs. This same study found that over 50% of the respondents reported that leveraging data and generative AI strategies for improving margins would be their focus for 2024. What does this tell us? Organizations are looking to adopt new, automated, AI-powered ways of doing business to save money and improve efficiency but are held back by antiquated technology. Why Should Businesses Upgrade Their Technology? Legacy systems, typically categorized as technology that’s at least a decade old, can quickly become expensive to maintain. They are slower, need constant updates and patches, and don’t leverage new features as they’re developed. As a result, businesses struggle to keep up with their tech-savvy competitors in every area of the organization, from scaling and cloud usage to human resources and customer service operations. But that’s not the only issue. Outdated technology increases your risk of cyber-attacks. Old technology typically cannot keep up with the rapidly changing world of cyber security. As new, more malicious threats emerge, older technology eventually becomes incapable of keeping up with the latest updates required to keep your network secure. So, why do business owners put off updating technology when the data clearly shows that it will positively impact productivity and the bottom line? There are a couple of reasons, the main one being sticker shock. Seeing the price of updating technology infrastructure can feel overwhelming. Smart business leaders run through risk-related questions like “What if something breaks?” or “What if it doesn’t work like they say it will?” However, the data shows that maintaining old technology could be more costly. A separate Deloitte study of CIOs in 2023 found that respondents spent an average of 55% of their technology budget on maintaining their existing systems. There’s also the cost of switching. What will bringing systems down and transitioning to a new system cost? What will the cost be to train employees to use the software? These are all questions your IT team can help you answer BEFORE you start upgrading your technology. An experienced technician will help you analyze your system to see what needs to be updated and when, and map out a plan to upgrade your system in the most efficient way possible. It’s easier than most business leaders think and pays off in increased productivity and profitability. If you’re looking to upgrade your technology or are just tired of slow, outdated tech and want to see what the next step could look like, we’ll do a FREE Network Assessment. Our techs will dig into your system and determine what you need to get technology that helps you run your business better. To book your assessment, call us at 774-241-8600 or click here to schedule now.

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Massive Layoffs In 2024 Create A Serious Threat To Your Cybersecurity

The massive wave of layoffs in 2024 brings a cybersecurity threat that most business owners aren’t focusing on – offboarding employees. Even big-time brands that you would expect to have top-of-the-line cybersecurity systems, processes and procedures in place fail to adequately protect themselves from insider threats. This August marks a year since two disgruntled Tesla employees went rogue after being let go and exposed the personal information – including names, addresses, phone numbers and even the Social Security numbers – of over 75,000 people, including employees. And, of course, the issue is expected to get worse. According to NerdWallet, as of May 24, 2024, 298 US-based tech companies have laid off 84,600 workers and counting. This includes major layoffs at big companies like Amazon, Google and Microsoft, as well as smaller tech start-ups. In total, around 257,254 jobs were eliminated in the first quarter of 2024 alone. Whether or not you’ll need to downsize your team this year, having a proper offboarding process in place is essential to every business, big or small, because it’s more than a routine administrative task – it’s a critical security precaution. Failing to revoke access for former employees can lead to serious business and legal implications later. Some of those issues include: A study by Osterman Research revealed that 69% of businesses experience data loss due to employee turnover, and 87% of employees who leave take data with them. Most often, the information you worked hard to gather is sold to competitors, used by them when they’re hired by the competition or used by the former employee to BECOME a competitor. Any way you cut it, it screws YOU. Do you have an airtight offboarding process to curb these risks? Chances are you don’t. A 2024 study by Wing revealed that one out of five organizations has indications that some of their former users were not properly offboarded, and those are the people who were astute enough to detect it. How DO you properly offboard an employee? These are only a few ways your IT team can help improve your offboarding process to make it more efficient and secure. Insider threats can be devastating, and if you think this can’t happen to you, think again. You have to be proactive in protecting your organization. To find out if any gaps in your offboarding process expose you to theft or a data breach, our team will do a free, in-depth risk assessment to help you resolve it. Call us at 774-241-8600 or click here to book now.

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Apple Might Never Have Released The Macintosh If This Happened

Steve Wozniak was asked in an interview what he would have done differently if he had been Apple’s CEO instead of Jobs. He said he would have been “a lot nicer to people,” but then quickly added that IF he had been CEO, they might never have released the Macintosh. Jobs was known for being ruthless and controlling, rude and ill-tempered, driven by a desire for perfection and pushing people to bring products out before they were ready, creating enormous strain within the organization. The OG “mean girl.” Many people couldn’t tolerate working for him, and I’m sure he missed out on a lot of talent for this reason. But in spite of that – or more possibly because of that – he was able to build one of the world’s most iconic brands and successful companies. I’m not sure that level of “disagreeableness” is necessary for us mere mortals running small businesses vs. the enterprise builders like Jobs, but I do know this: FAR too many business owners tolerate FAR too much from too many people: employees, vendors, clients or otherwise! One of the reasons so many people loved the character Tony in The Sopranos was because, deep down, they secretly wished they had his backbone and confidence, not taking anything from anyone AND bold enough to do something more than simply holding a grudge against someone who wrongs them. I’m not suggesting his level of corruption, anger or response is good or healthy. That’s not my point. What I’m saying is that many people would do far better in life if they were unafraid to stand up for themselves, not allowing themselves to be affected by critics and instead becoming a more imposing, respected alpha leader, unafraid of speaking their mind and standing their ground. This translates directly to the security of your business. If you cower and fear taking a stand for yourself, failing to draw a HARD LINE to protect yourself and your organization, you WILL be taken advantage of. It’s really that simple. There are a lot of people out there with their own agendas who aren’t going to give a rip about you. Many want to take you out, harm you and damage you for their own personal gain, particularly cybercriminals, whose job it is to capitalize on YOUR hard work. To steal YOUR profits. To sneak into your network and steal YOUR data, putting on the line your livelihood and everything you’ve spent years of blood, sweat and tears building. As a business leader, you must assume a Tony Soprano–level toughness about this. ZERO tolerance for it: be awake and alert, look for such enemies at the gate and get rid of them before the damage they do is irreversible. Further, you need to protect yourself by putting the necessary protections in place to prevent those who mean you harm from getting into your network in the first place. The cold, hard truth is that, at the end of the day, as a leader in your organization, if you’re the victim of a cybercrime, YOU will be the one they blame. Your tail is on the line, and reporters won’t be timid about blasting that headline all over the news. Business isn’t all about being tough on others – it’s also about innovation and driving your company forward, using the best strategies and best practices of those who lead the way, including protecting what you’ve built. It can all be taken away with one wrong mouse click if you don’t have the foresight to get ahead of the problem. To stay ahead of the cybercriminals and make sure you’re protected book a 10-Minute Discovery Call with our team of experts to get a free IT Risk Assessment. We’ll perform analysis of your network to identify any vulnerabilities and provide you with a plan of action to fix them. This assessment will give you the peace of mind to do what you do best and focus on growing your business. Click here to book your call now or give us a call at 774-241-8600.

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10 Things Great IT Providers Always Do

What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At Centrend, we believe there are many deciding factors that separate even the good from the great providers, but when our clients switch from their old companies to us, we get the same feedback over and over. The problem isn’t that they didn’t know they had bad support; they just didn’t know what good support was. In today’s blog, we’re sharing 10 things top-level IT providers always do. It’s time to stop settling for tech headaches and subpar service that could be putting you and your company at risk. Great IT providers… If you have an emergency, you don’t have time to wait on hold or leave a message and hope for a call back; you need help NOW! Reliable IT providers know that time matters and will either answer their calls live or respond in 30 minutes or less. Are they readily available, even for small tech-support issues? One way to check is to ask around your office. Does your staff enjoy working with them, or are they tired of dealing with the same issues repeatedly, dealing with unhappy customer support or waiting forever for solutions? If the answer is no, that’s a red flag. At the bare minimum, any IT company worth their weight will answer their phones LIVE (not voice mail or phone trees) and respond from 9:00 a.m. to 5:00 p.m. every weekday. But many CEOs and executives work outside normal “9 to 5” hours and need IT support both nights and weekends. High-quality IT companies can be reached after-hours any time, any day, and will still provide a fast response time. You shouldn’t be alerting your IT company to an issue! Their team of technicians should be monitoring your systems for downtime, breaches, inefficiencies and more and coming to YOU with proposed solutions and updates. Can you easily “open a ticket” in their IT management portal so they can properly assign, track, prioritize, document and resolve your issues quickly? Their ticketing system should be set up to make it easy for customers to submit requests. If they don’t have a system in place, we can practically guarantee your requests will sometimes get overlooked, skipped or forgotten. If this is the case, it’s time to question whether their customers are their true focus. Cybersecurity is a huge issue! If your IT team hasn’t come to you with a plan on how to protect your business, they might not be qualified to provide you with the level of support and protection you need, which is undoubtedly putting you at risk. You want to work with an IT provider that takes cybersecurity seriously and is regularly proposing new solutions to keep you secure from hackers’ latest advances. Do you know exactly what you’re getting for your money? This problem shows up in one of a few ways. The most common thing we see is a client being charged a flat fee, but they have no idea what that service includes. Can they get help with their printer? How about sourcing new computers? What’s extra? You deserve to know. Another issue is overcharging for a level of support that doesn’t reflect the price tag. Important: expensive support does not necessarily mean the service is better! A common problem we hear about is when businesses hire an IT company because they offer a very low price and then end up ‘nickel and diming’ their clients for every small request to make up for the bottom-feeder price they’re charging. When choosing an IT provider, make sure they’re willing to be 100% transparent about costs, so you always know where your money is going. If your IT team creates a problem with your network that causes you to be down for hours or days, to lose data or to get hacked, who’s responsible? What if one of their technicians gets hurt at your office? Or damages your property while there? In this litigious society we live in, you better make darn sure whomever you hire is adequately insured with both errors and omissions insurance, workers’ compensation and cyber liability—and don’t be shy about asking them to send you the policy to review! If your IT provider isn’t regularly backing up your data and making sure it’s backed up, you could lose EVERYTHING if you need a restore. We have seen this happen. Make sure your IT company is treating your data as if it’s as valuable as their own. If your IT provider is constantly tacking on fees or delaying projects, it’s time to switch. Great IT providers accurately estimate project timelines and work hard to stick as closely to the schedule and budget as possible. Things can and will go wrong from time to time, but they should be quickly communicated with proposed solutions. It’s time to stop settling for flat-out poor IT service. Tech nightmares should be a thing of the past. If you want to know what trustworthy, reliable IT support is, we’ll perform a FREE, no-obligation Network Assessment so you can see how our team of experts will work together to handle your network stress-free. We’ll provide optimization ideas, share if and where you could be vulnerable to a cybersecurity issue and leave you with a list of ways to improve the technology in your business. To get started, click here to book your FREE Network Assessment now or call our office at 774-241-8600.

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What Is Bad IT Support Costing Your Business?

In our technology-driven world, efficient IT support is the backbone of any successful business. From ensuring seamless operations to safeguarding sensitive data, reliable IT services are crucial for maintaining productivity and protecting your bottom line. However, not all IT support is created equal, and the cost of settling for subpar services can result in expensive consequences for your business. Bad IT service can negatively affect employee productivity, customer happiness and operational efficiency and quickly eat into your profits. In this blog post, we’ll explore some of the hidden costs of bad IT support and how it could be impacting your business in ways you might not have considered. Unresolved Recurring Issues IT issues that aren’t properly resolved are like untreated wounds that fester over time. For example, one person’s poor password habits can become a company-wide issue that later results in an expensive ransomware attack when a hacker finds a weak link. Recurring IT issues also drain company resources. Without addressing the root cause of the issues, the problems will persist, leading to ongoing costs. Sloppy Systems And Processes Your IT team can take tasks off your plate, like getting new employees access to the files, software and programs they need to do their job and revoking access when an employee leaves the company. If the procedures are not followed or outlined properly, your company’s processes will not run as efficiently as they should, costing you time and money, and it could open up big security risks to your company. Unexpected Downtime Operational inefficiencies aside, what’s the cost if you CAN’T do business? Not just the loss of potential sales, but the cost of employees sitting stagnant, staring at the wall and scrolling on their phones while your IT guy is trying to get your network back up. If you have 20 employees at an average pay of $25 an hour and your system is down for three hours, you might as well light $1,500 on fire. Now, what if this is happening one, two, even three or more times a month? Add in the potential loss of sales and fees for emergency IT support, and the total for each outage will quickly add up to a sizable chunk of change you’re letting fall right through your pocket. Security Breaches If a negligent or inexperienced IT professional leaves gaps in your security system, you could be vulnerable to a cyber-attack. There is no limit to what this could cost your business if client data or financial data is leaked, stolen or exploited. Legal fees, fines and downtime from cyber-attacks have put thousands of companies out of business because the owners weren’t able to get out from under them. It is critical to the future of your business that you work with an IT professional who knows what you need to be compliant in your industry and secure from the latest threats. These issues are only the tip of the iceberg. If you’d like us to take a closer look at what you’re getting for what you’re paying, to make sure you’re not exposed to risks and are operating as efficiently as possible, we’re happy to do so. To schedule a free 10-minute discovery call to see how we can get rid of your tech issues once and for all, go to www.centrend.com/contactus or call us at 772-241-8600.

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How “Cheaper” IT Providers Sneak In Expensive Hidden Costs

Is your company looking to hire an IT firm? Unfortunately, unless you’re tech-savvy or experienced with IT contracts, there can be hidden costs that you wouldn’t expect or know to look for. While it can sound appealing to go for the cheapest firm, that decision can end up costing you more in the long run due to carve-outs and hidden fees in the contract. Cheaper IT firms will omit certain services from the original agreement and later nickel-and-dime you to add them on or by quoting you inadequate solutions that you’ll later need to pay to upgrade. To help you weed out these companies that are not the bargains they advertise themselves to be, there are a few key elements to consider determining if your quote is insufficient, overpriced or underquoted. Insufficient Compliance And Cybersecurity Protections: A ransomware attack is a significant and devastating event for any business; therefore, it’s imperative that the IT company you’re working with isn’t just putting basic (cheap) antivirus software on your network and calling it a day. This is by far the one critical area most “cheaper” MSPs leave out. Antivirus is good to have but woefully insufficient to protect you from serious threats. In fact, insurance companies are now requiring advanced cyber protections such as employee cyber awareness training, 2FA (2-factor authentication), and what’s called “advanced endpoint protection” just to get insurance coverage for cyber liability and crime insurance. We provide those standards in our offering, so not only do you greatly reduce your chances of a cyber-attack, but you also avoid being denied an important insurance claim (or denied coverage, period). Inadequate Recovery Solutions: One thing you also want to make sure you look for in your IT firm proposal is that they do daily backups of your servers and workstations, as well as any cloud applications your company uses (Microsoft 365, Google Workspace, etc.), because online applications do NOT guarantee to back up your data. You also need to make sure your backups are immutable or unable to be corrupted by hackers. Again, most insurance companies now require immutable backups to be in place before they’ll insure against ransomware or similar cyber events. Transparency About On-Site And After-Hours Fees: This might take you by surprise, but most IT firms will charge EXTRA for any on-site or after-hours visits. We include ALL of this in our agreements, but ‘cheaper’ MSPs will intentionally leave this out and add it on later to make the sticker price appear lower. Make sure you understand what is and isn’t included in your service agreement before signing. Nonexistent Vendor Liaison And Support: Will they help you with all of your tech, or just select pieces that they’ve installed? Some IT firms will charge you hourly to resolve tech support issues with your phone system, ISP, security cameras, printers and other devices they didn’t sell you but that still reside on the network (and give you technical problems). These fees can stack up over time. As a client of ours, you get all of that INCLUDED, without extra charges. Cheap, Inexperienced Techs And No Dedicated Account Managers: One way some companies cut costs is by skimping on customer support and expertise. Many of the smaller MSPs will hire technicians under a 1099 agreement or find cheaper, less experienced engineers to work on your network and systems. The more experienced and knowledgeable a tech is on networking and, more specifically, cybersecurity, the more expensive they are. Further, many smaller MSPs can’t afford dedicated account managers, which means you’re depending on the owner of the company (who’s EXTREMELY busy) to pay attention to your account and to look for problems brewing, critical updates that need to happen, upgrades and budgeting you need. Good account management includes creating and managing an IT budget, a custom road map for your business and reviewing regulatory compliance and security on a routine basis to make sure nothing is overlooked. You get what you pay for, and this is NOT an area you want overlooked. BEFORE you sign on the dotted line, it’s important to make sure that you fully understand what IS and ISN’T included in the service you are signing up for. It’s VERY easy for one IT services provider to appear far less expensive than another UNTIL you look closely at what you are getting. If you’d like to see what dependable, quality IT support looks like, book a call with our team, and we’ll be happy to give you a quote that covers everything you need. To Schedule Your FREE Assessment, please visit https://centrend.com/contact/ or call our office at 774-241-8600.

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Your 15-Step IT Profitability Road Map For 2024

If you’re hoping to cut costs and boost profitability in 2024 without compromising productivity or efficiency, assessing the technology you use in day-to-day operations is one of the first areas in your business to examine. We’ve created a road map that you can use to go step-by-step through your organization to determine if and where you can be saving money or utilizing new or better technology to improve operational efficiency.            NOTE: This cyber security measures list barely scratches the surface. If you haven’t had a professional dig into your security solutions, this needs to be a priority. Data breaches are expensive and can shut a business down. Click here to book a call with our team. By systematically addressing these areas, business owners can enhance their IT infrastructure, drive productivity and achieve cost savings that contribute to overall profitability. Regularly revisiting and updating this checklist will help businesses stay agile in the ever-changing landscape of technology and business operations. If you need help implementing the action steps on this list, our team is ready to help. Click here to book a FREE 10-Minute Discovery Call with our team, where we’ll discuss what your company needs and answer questions you might have.

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