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As you work through Q1 of 2025, one thing is abundantly clear: businesses that thrive are those that stay ahead of the quickly evolving technology world. Reactive IT strategies – waiting for problems to occur before addressing them – are no longer sufficient in a world where downtime, breaches and inefficiencies can cost thousands of dollars in a matter of minutes. (Yes, you read that correctly. Minutes!) It’s time to shift from reactive to proactive IT management. Here’s why upgrading your strategy is crucial this year and how a proactive approach can save your business time, money and stress. Why Reactive IT Is Holding You Back 1. Downtime Costs Too Much A single hour of downtime can cost small businesses $10,000 or more, according to industry estimates. Reactive IT management waits for something to break before fixing it, meaning that the clock is ticking – and your revenue is slipping – while issues are resolved. Without a plan, this can take much longer than expected. 2. Security Threats Evolve Faster Than You Can Respond Cybercriminals are leveraging advanced tools like AI to automate attacks, making them faster and harder to stop. A reactive approach means you’re always playing catch-up, leaving your business vulnerable to ransomware, phishing and other cyberthreats. 3. Productivity Suffers When employees constantly battle slow systems, recurring tech issues or outdated hardware, their productivity plummets. These interruptions frustrate your team and can even lead to employee burnout. The Case For Proactive IT Management A proactive IT strategy flips the script. Instead of waiting for problems to arise, proactive management anticipates issues, prevents downtime and optimizes your systems for performance. 1. Early Detection Saves Time And Money Proactive monitoring tools can identify potential issues – like failing hardware, security vulnerabilities or inefficient processes – before they impact your business. By addressing problems early, you minimize costly downtime and disruptions. 2. Enhanced Cybersecurity Proactive IT providers implement advanced security measures, such as: This layered approach keeps your data and systems safe from evolving threats. 3. Improved Productivity And Efficiency When your systems run smoothly, your team can focus on what they do best. Proactive IT management ensures that your hardware, software and network are optimized for maximum performance so your employees spend less time troubleshooting and more time delivering results. What Does Proactive IT Look Like? A proactive IT provider will: They don’t just fix problems – they prevent them. Is Your IT Strategy Ready For 2025? If you’re still relying on a reactive IT approach, you’re leaving your business open to unnecessary risks and inefficiencies. Upgrading to a proactive IT strategy is not just a smart move – it’s a necessary one in today’s fast-paced digital world. Ready to make the shift? Schedule a FREE Network Assessment today. Our experts will evaluate your current IT setup, identify vulnerabilities and provide a customized plan to ensure your business is ready for whatever 2025 throws your way. Click here to book your FREE Network Assessment now! Don’t wait for the next tech disaster – get ahead of the game with proactive IT management.

Windows 10’s end-of-life is looming, and with support officially ending in October 2025, it’s decision time for businesses and individuals still relying on the operating system. The big question? Should you upgrade your existing devices to Windows 11 or is it time to replace them altogether? Here’s a guide to help you make the right choice based on your needs, budget and goals. Step 1: Check Compatibility Before deciding, determine if your current hardware meets Windows 11’s requirements. Microsoft has set strict system requirements to ensure the new operating system runs smoothly and securely. Key requirements include: How To Check: Outcome:If your system fails the compatibility test, you’ll need to upgrade your hardware or consider a replacement. Step 2: Evaluate The Age Of Your Devices How old is your current hardware? Devices older than 5 years are often slower and less efficient and may not support Windows 11’s requirements. Reasons To Replace Older Devices: Step 3: Assess Your Performance Needs Does your current hardware meet your day-to-day needs? Consider: When To Upgrade:If your devices are still performing well, upgrading to Windows 11 may be the most cost-effective solution. When To Replace:If performance issues are impacting productivity, replacing your hardware can save you money in the long run by avoiding downtime and inefficiencies. Step 4: Weigh The Costs Budget is always a factor when deciding whether to upgrade or replace. Upgrading Existing Devices: Replacing Devices: Step 5: Consider Future-Proofing Newer devices come equipped with the latest technology, offering: Investing in replacement devices now can position your business for growth and innovation, ensuring your systems remain efficient for years to come. Pro Tip: Involve An IT Professional Still unsure? Partnering with an IT provider can simplify the decision-making process. They can: Take The Next Step Deciding whether to upgrade or replace your devices doesn’t have to be overwhelming. Start with a FREE Network Assessment to evaluate your systems and get personalized recommendations for a smooth transition to Windows 11. Click here to schedule your FREE assessment today! Don’t wait until the October 2025 deadline – get ahead of the game and ensure your business is ready for what’s next.

Important News: Microsoft will NO LONGER support Windows 10 after October 2025! While these PCs will still work after the official end date of October 14, 2025, Microsoft will no longer provide product key free services that keep your device working properly and securely. These services include: Why Is This Important For Business Owners? What Are Your Options? Microsoft encourages users to migrate to the latest version before the end-of-life date. This can present challenges for some PC owners, as not all devices currently running Windows 10 are compatible with Windows 11. If you try to upgrade one of those PCs to Windows 11, but the device does not meet the stringent hardware requirements of the new software, you’ll encounter an error message. If your device isn’t compatible with Windows 11, you have a few options. You can: Whatever you decide, make sure to back up your data! Before making any changes, always back up your important files. This ensures that nothing gets lost during the upgrade process. Planning Ahead It’s important to be proactive about the transition. There has been some discussion that Microsoft will extend the deadline, but that’s not a strategy you want to bet your business on. You don’t want to wait to take action until you’re out of options and your business is at risk because you no longer have security protection. The best step is to work with your IT provider to determine what option makes sense for your organization. If your computers are fairly new, paying for ongoing security updates might make sense. If your devices are older and nearing the end of their life anyway, new PCs could be the way to go. An experienced IT team or a tech consultant can help you with the upgrade process. They can make sure everything runs smoothly and minimize any downtime for your business. If you’re looking for someone to guide you in making the right decision, get in touch with our team to schedule a FREE 10-Minute Discovery Call. During this quick conversation, we’ll be able to map out the next steps to take to start transitioning to Windows 11 efficiently. To schedule, call us at 774-241-8600 or click here.

Important News: Microsoft will NO LONGER support Windows 10 after October 2025! While these PCs will still work after the official end date of October 14, 2025, Microsoft will no longer provide product key free services that keep your device working properly and securely. These services include: Why Is This Important For Business Owners? What Are Your Options? Microsoft encourages users to migrate to the latest version before the end-of-life date. This can present challenges for some PC owners, as not all devices currently running Windows 10 are compatible with Windows 11. If you try to upgrade one of those PCs to Windows 11, but the device does not meet the stringent hardware requirements of the new software, you’ll encounter an error message. If your device isn’t compatible with Windows 11, you have a few options. You can: Whatever you decide, make sure to back up your data! Before making any changes, always back up your important files. This ensures that nothing gets lost during the upgrade process. Planning Ahead It’s important to be proactive about the transition. There has been some discussion that Microsoft will extend the deadline, but that’s not a strategy you want to bet your business on. You don’t want to wait to take action until you’re out of options and your business is at risk because you no longer have security protection. The best step is to work with your IT provider to determine what option makes sense for your organization. If your computers are fairly new, paying for ongoing security updates might make sense. If your devices are older and nearing the end of their life anyway, new PCs could be the way to go. An experienced IT team or a tech consultant can help you with the upgrade process. They can make sure everything runs smoothly and minimize any downtime for your business. If you’re looking for someone to guide you in making the right decision, get in touch with our team to schedule a FREE 10-Minute Discovery Call. During this quick conversation, we’ll be able to map out the next steps to take to start transitioning to Windows 11 efficiently. To schedule, call us at 774-241-8600> or click here.

Is your organization currently bleeding money due to its reliance on outdated technology? The answer is likely yes. A recent survey by Deloitte revealed that a staggering 82% of companies failed to meet their cost-reduction targets last year, with an inefficient technology infrastructure being the primary culprit. The 2024 poll of nearly 300 business leaders on business margin improvement and technology transformation efforts revealed that challenges with their technology infrastructure are the biggest barrier to organizations seeking to improve margins by cutting costs. This same study found that over 50% of the respondents reported that leveraging data and generative AI strategies for improving margins would be their focus for 2024. What does this tell us? Organizations are looking to adopt new, automated, AI-powered ways of doing business to save money and improve efficiency but are held back by antiquated technology. Why Should Businesses Upgrade Their Technology? Legacy systems, typically categorized as technology that’s at least a decade old, can quickly become expensive to maintain. They are slower, need constant updates and patches, and don’t leverage new features as they’re developed. As a result, businesses struggle to keep up with their tech-savvy competitors in every area of the organization, from scaling and cloud usage to human resources and customer service operations. But that’s not the only issue. Outdated technology increases your risk of cyber-attacks. Old technology typically cannot keep up with the rapidly changing world of cyber security. As new, more malicious threats emerge, older technology eventually becomes incapable of keeping up with the latest updates required to keep your network secure. So, why do business owners put off updating technology when the data clearly shows that it will positively impact productivity and the bottom line? There are a couple of reasons, the main one being sticker shock. Seeing the price of updating technology infrastructure can feel overwhelming. Smart business leaders run through risk-related questions like “What if something breaks?” or “What if it doesn’t work like they say it will?” However, the data shows that maintaining old technology could be more costly. A separate Deloitte study of CIOs in 2023 found that respondents spent an average of 55% of their technology budget on maintaining their existing systems. There’s also the cost of switching. What will bringing systems down and transitioning to a new system cost? What will the cost be to train employees to use the software? These are all questions your IT team can help you answer BEFORE you start upgrading your technology. An experienced technician will help you analyze your system to see what needs to be updated and when, and map out a plan to upgrade your system in the most efficient way possible. It’s easier than most business leaders think and pays off in increased productivity and profitability. If you’re looking to upgrade your technology or are just tired of slow, outdated tech and want to see what the next step could look like, we’ll do a FREE Network Assessment. Our techs will dig into your system and determine what you need to get technology that helps you run your business better. To book your assessment, call us at 774-241-8600 or click here to schedule now.

Steve Wozniak was asked in an interview what he would have done differently if he had been Apple’s CEO instead of Jobs. He said he would have been “a lot nicer to people,” but then quickly added that IF he had been CEO, they might never have released the Macintosh. Jobs was known for being ruthless and controlling, rude and ill-tempered, driven by a desire for perfection and pushing people to bring products out before they were ready, creating enormous strain within the organization. The OG “mean girl.” Many people couldn’t tolerate working for him, and I’m sure he missed out on a lot of talent for this reason. But in spite of that – or more possibly because of that – he was able to build one of the world’s most iconic brands and successful companies. I’m not sure that level of “disagreeableness” is necessary for us mere mortals running small businesses vs. the enterprise builders like Jobs, but I do know this: FAR too many business owners tolerate FAR too much from too many people: employees, vendors, clients or otherwise! One of the reasons so many people loved the character Tony in The Sopranos was because, deep down, they secretly wished they had his backbone and confidence, not taking anything from anyone AND bold enough to do something more than simply holding a grudge against someone who wrongs them. I’m not suggesting his level of corruption, anger or response is good or healthy. That’s not my point. What I’m saying is that many people would do far better in life if they were unafraid to stand up for themselves, not allowing themselves to be affected by critics and instead becoming a more imposing, respected alpha leader, unafraid of speaking their mind and standing their ground. This translates directly to the security of your business. If you cower and fear taking a stand for yourself, failing to draw a HARD LINE to protect yourself and your organization, you WILL be taken advantage of. It’s really that simple. There are a lot of people out there with their own agendas who aren’t going to give a rip about you. Many want to take you out, harm you and damage you for their own personal gain, particularly cybercriminals, whose job it is to capitalize on YOUR hard work. To steal YOUR profits. To sneak into your network and steal YOUR data, putting on the line your livelihood and everything you’ve spent years of blood, sweat and tears building. As a business leader, you must assume a Tony Soprano–level toughness about this. ZERO tolerance for it: be awake and alert, look for such enemies at the gate and get rid of them before the damage they do is irreversible. Further, you need to protect yourself by putting the necessary protections in place to prevent those who mean you harm from getting into your network in the first place. The cold, hard truth is that, at the end of the day, as a leader in your organization, if you’re the victim of a cybercrime, YOU will be the one they blame. Your tail is on the line, and reporters won’t be timid about blasting that headline all over the news. Business isn’t all about being tough on others – it’s also about innovation and driving your company forward, using the best strategies and best practices of those who lead the way, including protecting what you’ve built. It can all be taken away with one wrong mouse click if you don’t have the foresight to get ahead of the problem. To stay ahead of the cybercriminals and make sure you’re protected book a 10-Minute Discovery Call with our team of experts to get a free IT Risk Assessment. We’ll perform analysis of your network to identify any vulnerabilities and provide you with a plan of action to fix them. This assessment will give you the peace of mind to do what you do best and focus on growing your business. Click here to book your call now or give us a call at 774-241-8600.

What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At Centrend, we believe there are many deciding factors that separate even the good from the great providers, but when our clients switch from their old companies to us, we get the same feedback over and over. The problem isn’t that they didn’t know they had bad support; they just didn’t know what good support was. In today’s blog, we’re sharing 10 things top-level IT providers always do. It’s time to stop settling for tech headaches and subpar service that could be putting you and your company at risk. Great IT providers… If you have an emergency, you don’t have time to wait on hold or leave a message and hope for a call back; you need help NOW! Reliable IT providers know that time matters and will either answer their calls live or respond in 30 minutes or less. Are they readily available, even for small tech-support issues? One way to check is to ask around your office. Does your staff enjoy working with them, or are they tired of dealing with the same issues repeatedly, dealing with unhappy customer support or waiting forever for solutions? If the answer is no, that’s a red flag. At the bare minimum, any IT company worth their weight will answer their phones LIVE (not voice mail or phone trees) and respond from 9:00 a.m. to 5:00 p.m. every weekday. But many CEOs and executives work outside normal “9 to 5” hours and need IT support both nights and weekends. High-quality IT companies can be reached after-hours any time, any day, and will still provide a fast response time. You shouldn’t be alerting your IT company to an issue! Their team of technicians should be monitoring your systems for downtime, breaches, inefficiencies and more and coming to YOU with proposed solutions and updates. Can you easily “open a ticket” in their IT management portal so they can properly assign, track, prioritize, document and resolve your issues quickly? Their ticketing system should be set up to make it easy for customers to submit requests. If they don’t have a system in place, we can practically guarantee your requests will sometimes get overlooked, skipped or forgotten. If this is the case, it’s time to question whether their customers are their true focus. Cybersecurity is a huge issue! If your IT team hasn’t come to you with a plan on how to protect your business, they might not be qualified to provide you with the level of support and protection you need, which is undoubtedly putting you at risk. You want to work with an IT provider that takes cybersecurity seriously and is regularly proposing new solutions to keep you secure from hackers’ latest advances. Do you know exactly what you’re getting for your money? This problem shows up in one of a few ways. The most common thing we see is a client being charged a flat fee, but they have no idea what that service includes. Can they get help with their printer? How about sourcing new computers? What’s extra? You deserve to know. Another issue is overcharging for a level of support that doesn’t reflect the price tag. Important: expensive support does not necessarily mean the service is better! A common problem we hear about is when businesses hire an IT company because they offer a very low price and then end up ‘nickel and diming’ their clients for every small request to make up for the bottom-feeder price they’re charging. When choosing an IT provider, make sure they’re willing to be 100% transparent about costs, so you always know where your money is going. If your IT team creates a problem with your network that causes you to be down for hours or days, to lose data or to get hacked, who’s responsible? What if one of their technicians gets hurt at your office? Or damages your property while there? In this litigious society we live in, you better make darn sure whomever you hire is adequately insured with both errors and omissions insurance, workers’ compensation and cyber liability—and don’t be shy about asking them to send you the policy to review! If your IT provider isn’t regularly backing up your data and making sure it’s backed up, you could lose EVERYTHING if you need a restore. We have seen this happen. Make sure your IT company is treating your data as if it’s as valuable as their own. If your IT provider is constantly tacking on fees or delaying projects, it’s time to switch. Great IT providers accurately estimate project timelines and work hard to stick as closely to the schedule and budget as possible. Things can and will go wrong from time to time, but they should be quickly communicated with proposed solutions. It’s time to stop settling for flat-out poor IT service. Tech nightmares should be a thing of the past. If you want to know what trustworthy, reliable IT support is, we’ll perform a FREE, no-obligation Network Assessment so you can see how our team of experts will work together to handle your network stress-free. We’ll provide optimization ideas, share if and where you could be vulnerable to a cybersecurity issue and leave you with a list of ways to improve the technology in your business. To get started, click here to book your FREE Network Assessment now or call our office at 774-241-8600.