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Vacation Travel Scams Are Up 900%

Summer is a popular time for vacation travel. If you’re looking to squeeze in any last-minute travel, there is a scam circulating that you need to be aware of. As costs for everything from food to travel continue to increase, the logical step is to search for the best deals online to book a memorable trip without breaking your budget. According to Booking.com, cybercriminals have decided to capitalize on this need and are now using one scarily convincing, AI-generated phishing e-mail that can cost victims way more than their vacation fund. Booking.com’s CISO, Marnie Wilking, shared that the organization has seen a 500% to 900% increase in travel-related scams in the past 18 months using this malicious tactic. How are these scammers doing it? Phishing e-mails have existed since the dawn of the Internet, but AI tools like ChatGPT are making it increasingly easy to create realistic and professional scam e-mails that are more likely to trick readers. In the past, phishing e-mails were riddled with red flags such as spelling and grammatical errors. With the rise of AI, it’s easier for cybercriminals to pump out dozens of seemingly legitimate e-mails that often go undetected by software and readers. Here’s how they work: Scammers will use sites like Booking.com or Airbnb.com that allow people to list their places as short-term rentals. The scammers send out e-mails offering incredible rates or time-sensitive deals on nonexistent properties. After someone pays, the cybercriminals will either disappear with the money, leaving the renter without a place to stay, or use follow-up e-mails to collect additional “fees” or “charges” before vanishing. To be clear, these vacation-focused phishing scams are NOT new. The problem now is that, with AI, more people are falling for them because these e-mails are becoming more convincing. What can you do? Vacationers can take several key steps to ensure they’re not being duped. The most important thing is to stay vigilant. Analyze every e-mail offer you receive and follow cyber security best practices. Standard security software can help detect some of these scam e-mails, but often not all of them, so it’s important to be cautious and look for red flags. Personal scams may ruin a vacation, but business breaches can cost you and your family their livelihood. To keep your network secure, call us at 774-241-8600 or click here to book a FREE 10-minute discovery call with our cyber security experts, who can help you create a plan that protects you. We are here to help! Enjoy a well-deserved break this summer, and remember to be cybersmart.

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Outdated Technology Is Costing Your Organization Money

Is your organization currently bleeding money due to its reliance on outdated technology? The answer is likely yes. A recent survey by Deloitte revealed that a staggering 82% of companies failed to meet their cost-reduction targets last year, with an inefficient technology infrastructure being the primary culprit. The 2024 poll of nearly 300 business leaders on business margin improvement and technology transformation efforts revealed that challenges with their technology infrastructure are the biggest barrier to organizations seeking to improve margins by cutting costs. This same study found that over 50% of the respondents reported that leveraging data and generative AI strategies for improving margins would be their focus for 2024. What does this tell us? Organizations are looking to adopt new, automated, AI-powered ways of doing business to save money and improve efficiency but are held back by antiquated technology. Why Should Businesses Upgrade Their Technology? Legacy systems, typically categorized as technology that’s at least a decade old, can quickly become expensive to maintain. They are slower, need constant updates and patches, and don’t leverage new features as they’re developed. As a result, businesses struggle to keep up with their tech-savvy competitors in every area of the organization, from scaling and cloud usage to human resources and customer service operations. But that’s not the only issue. Outdated technology increases your risk of cyber-attacks. Old technology typically cannot keep up with the rapidly changing world of cyber security. As new, more malicious threats emerge, older technology eventually becomes incapable of keeping up with the latest updates required to keep your network secure. So, why do business owners put off updating technology when the data clearly shows that it will positively impact productivity and the bottom line? There are a couple of reasons, the main one being sticker shock. Seeing the price of updating technology infrastructure can feel overwhelming. Smart business leaders run through risk-related questions like “What if something breaks?” or “What if it doesn’t work like they say it will?” However, the data shows that maintaining old technology could be more costly. A separate Deloitte study of CIOs in 2023 found that respondents spent an average of 55% of their technology budget on maintaining their existing systems. There’s also the cost of switching. What will bringing systems down and transitioning to a new system cost? What will the cost be to train employees to use the software? These are all questions your IT team can help you answer BEFORE you start upgrading your technology. An experienced technician will help you analyze your system to see what needs to be updated and when, and map out a plan to upgrade your system in the most efficient way possible. It’s easier than most business leaders think and pays off in increased productivity and profitability. If you’re looking to upgrade your technology or are just tired of slow, outdated tech and want to see what the next step could look like, we’ll do a FREE Network Assessment. Our techs will dig into your system and determine what you need to get technology that helps you run your business better. To book your assessment, call us at 774-241-8600 or click here to schedule now.

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Dangers Of LinkedIn: 4 SecurityFeatures To Use TODAY

A recent report from Check Point Research revealed a shocking statistic – the Microsoft-owned business platform LinkedIn is impersonated in nearly half of all phishing attacks globally. One of the ways scammers leverage LinkedIn to deploy their phishing attack is when they zero in on anyone seeking a new job or career change. While e-mails like “You have 1 new invitation” or “Your profile has been viewed by 63 people” can be authentic, it’s critical to verify the e-mail address it’s sent from to ensure that it’s genuinely from LinkedIn. These impersonators will send e-mails that look identical to the real ones, with links to fake LinkedIn pages that will rip off your information as soon as you enter it. Another way cybercriminals leverage LinkedIn is by creating fake profiles and messaging people about job opportunities. Once you’re on the hook, they’ll either ask for a small payment upfrontto process your application (that you’ll never see again) or send you a link to a form you must fill out that’s actually a phishing link in disguise. LinkedIn is aware of the problem and is working on developing advanced security features to protect its users. Here are three of the current security features it has already deployed:

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The Microsoft Outage: A Wake-Up Call for Incident Response Planning

The recent global outage of Microsoft services, caused by a faulty software update from CrowdStrike, served as a stark reminder of how vulnerable even the largest tech giants can be to unexpected disruptions. Airlines, businesses, and countless individuals relying on Microsoft’s vast ecosystem felt the ripple effects, highlighting the interconnected nature of our digital world. The Importance of Incident Response Plans While the outage is mostly resolved, the incident underscored the critical need for comprehensive incident response plans. These plans, often overlooked or underestimated, provide a roadmap for organizations to navigate crises efficiently and minimize downtime. A well-structured incident response plan includes: Small and Medium Businesses (SMBs) at Risk If a tech giant like Microsoft can be disrupted, the potential consequences for small and medium businesses (SMBs) are even more significant. SMBs often lack the resources and infrastructure to recover quickly from outages, making them more vulnerable to financial losses and reputational damage. Developing a comprehensive incident response plan is not a luxury for SMBs; it’s a necessity. By investing in preparedness, SMBs can: Moving Forward The Microsoft outage serves as a valuable lesson for all organizations. By developing and regularly updating incident response plans, businesses of all sizes can mitigate the impact of future disruptions and ensure their continued success in an increasingly interconnected digital landscape. Key Takeaways: Let’s not wait for the next outage to take action. Let’s make incident response planning a top priority today.

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Travel Smart: Essential Cybersecurity Practices For A Hack-Free Vacation

Summer is a popular time for business owners and employees to step out of the office and take a well-deserved vacation. Even if their “out of office” e-mail responder is active, many people will periodically check in on work at least once while traveling. Unfortunately, studies show that working outside of the office – whether it’s a few simple check-ins on vacation, connecting to the Internet at a local coffee shop or even business travelers out on work trips – can lead to major cybersecurity issues. If you or your employees will be answering urgent e-mails from the airport or accessing network documents in the hotel lobby, it’s essential to maintain strong cybersecurity best practices to avoid exposing the company’s network to hackers preying nearby. In this blog post, we’ll cover what cybersecurity best practices are necessary for you to take before and during any trip to keep your network secure from hackers. Why Cybersecurity Matters While Traveling Cybersecurity might not be at the top of your vacation checklist, but ignoring it can turn your dream getaway into a horrible nightmare. Cybercriminals know summer is a prime time to attack because people are more likely to let their guard down while on vacation. For most vacationers, the focus is on enjoying time out of the office instead of ensuring they’re following cybersecurity best practices, making them an easy target for hackers. To minimize the risk of a cyberattack while traveling, here are a few best practices to cover with anyone on your team who might connect to the Internet while on vacation. Before you go: While traveling: You should be able to relax on vacation. Taking these simple precautions can help you keep your device secure so you can enjoy your time off and don’t have to worry about dealing with cyber issues when you get back to work. However, it’s important to know that these steps aren’t fail-proof. To truly ensure that your company’s cybersecurity measures are up to standard, it’s important to work with a professional IT team that can monitor your network 24/7, patch any vulnerabilities that pop up (which happens regularly) and alert you if something seems suspicious. To help you prepare for your vacation and have peace of mind knowing your business is secure while you or your employees are working remotely, call us at 774-241-8600 or click here to schedule a FREE IT Security Risk Assessment with our cybersecurity experts today. We’ll evaluate your current cybersecurity solutions, identify potential vulnerabilities and help you implement a strategic security plan to keep your company safe.

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Massive Layoffs In 2024 Create A Serious Threat To Your Cybersecurity

The massive wave of layoffs in 2024 brings a cybersecurity threat that most business owners aren’t focusing on – offboarding employees. Even big-time brands that you would expect to have top-of-the-line cybersecurity systems, processes and procedures in place fail to adequately protect themselves from insider threats. This August marks a year since two disgruntled Tesla employees went rogue after being let go and exposed the personal information – including names, addresses, phone numbers and even the Social Security numbers – of over 75,000 people, including employees. And, of course, the issue is expected to get worse. According to NerdWallet, as of May 24, 2024, 298 US-based tech companies have laid off 84,600 workers and counting. This includes major layoffs at big companies like Amazon, Google and Microsoft, as well as smaller tech start-ups. In total, around 257,254 jobs were eliminated in the first quarter of 2024 alone. Whether or not you’ll need to downsize your team this year, having a proper offboarding process in place is essential to every business, big or small, because it’s more than a routine administrative task – it’s a critical security precaution. Failing to revoke access for former employees can lead to serious business and legal implications later. Some of those issues include: A study by Osterman Research revealed that 69% of businesses experience data loss due to employee turnover, and 87% of employees who leave take data with them. Most often, the information you worked hard to gather is sold to competitors, used by them when they’re hired by the competition or used by the former employee to BECOME a competitor. Any way you cut it, it screws YOU. Do you have an airtight offboarding process to curb these risks? Chances are you don’t. A 2024 study by Wing revealed that one out of five organizations has indications that some of their former users were not properly offboarded, and those are the people who were astute enough to detect it. How DO you properly offboard an employee? These are only a few ways your IT team can help improve your offboarding process to make it more efficient and secure. Insider threats can be devastating, and if you think this can’t happen to you, think again. You have to be proactive in protecting your organization. To find out if any gaps in your offboarding process expose you to theft or a data breach, our team will do a free, in-depth risk assessment to help you resolve it. Call us at 774-241-8600 or click here to book now.

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Frustrated With BAD Tech Support? You’re Not Alone

A recent stream of Reddit comments emerged detailing a series of poor customer service experiences with tech support. While I typically try to stay clear of Reddit and its gang of chronic whiny-pants commenters, I scrolled through a few, you know, for research purposes since I’m in the industry. A few of the complaints sounded so outlandish – like the lady who claimed the technician took a bathroom break in her attic – that it almost seemed impossible they could be true. However, other more common issues on the thread I’ve experienced myself, and to be candid with you, they sucked! When you are experiencing a tech emergency – be it a broken printer, hardware malfunctions, Internet connectivity issues, login troubles or something similar – poor tech support only worsens the irritation. It leaves you with frustrated employees who can’t efficiently get their jobs done because they’re troubleshooting their tech and on hold with an IT company that is “looking into it” and irritated customers who just want a smooth process when dealing with your organization. This can result in losing customers and A-player employees to your competitors that don’t have these same daily issues. At first, it might seem dramatic that a few unresolved “tech issues” could cause such a stir, but as these problems continue to repeat themselves, with no solution in sight, resentment grows and will eventually result in these people seeking organizations that don’t have to deal with such headaches. What can you do to get ahead of the problem? Start by polling your employees. Ask them questions that will help you “grade” your current IT company to see if they’re dealing with your team as fast and efficiently as they should. Here are a few questions to ask: These questions take only a few minutes to answer and can help you gain valuable insight into whether or not your current IT team is properly handling issues or if there is trouble brewing within your organization that you weren’t aware of. If you would like to see what good IT support actually looks like, we’ll do TWO FREE hours of support for your organization. Here are SOME of the ways you could use your time with us: To get started, give our team a call at 774-241-7600 or click here to book your call now.

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“Savings” That Could Cost You EVERYTHING

As a business leader, you’re always looking for ways to increase revenue, cut expenses and grow your bottom line. Implementing AI tools, shopping services and running a more efficient operation are great ways to do that. One place you do NOT want to cut corners is using free antivirus or firewall software. In today’s blog, we’ll share why these seemingly helpful software solutions are a detriment to your business and why a 10-minute call with our team might just be the best investment you’ll make this year. Free software often lacks necessary features and is limited in what it can detect. Free antivirus software and firewall solutions can protect your business against some known viruses but not all of them, and they likely won’t have the ability to protect you against other comprehensive threats, like malicious files, unknown or unidentified threats and more. Cybercriminals are constantly rolling out new and “improved” viruses to trick even the most robust security solutions, which makes it difficult to believe that free, infrequently updated antivirus solutions could offer the level of protection needed to keep you secure. There’s no such thing as a free lunch. While free cybersecurity solutions sound like a good way to save a few bucks, you have to stop and realize these programs will make their money somewhere. The most common ways they make money are through ads, sponsored recommendations and collecting and selling user data. They collect and sell your personal information, like age and gender, and installed apps, to third-party advertisers. Some free solutions are already infected with malware. Ironically, these free cybersecurity tools can come with malware already installed to infect your computer upon downloading them. It’s also difficult to determine the difference between real free software solutions and fake ones created by hackers looking to trick unsuspecting business owners who hope to save a buck into downloading an infected version that immediately opens up your network to them. Free antivirus software is mostly reactive, detecting infections after they’ve happened. The point of having cybersecurity solutions is to try to prevent a data breach from occurring in the first place. Most free solutions are reactive and won’t keep unwanted intruders out; they simply alert you when one has already breached your network. If you’re going with a free solution, make sure you have a robust recovery plan in place. You’ll likely need it. Cybersecurity solutions are not as expensive as most business owners think and are more cost-effective than dealing with a data breach. If you have been using free antivirus or firewall software in your organization, it’s time to level up. Our cybersecurity experts will provide you with a FREE Security Risk Assessment that will detail if and where you’re vulnerable and what to do about it. Schedule yours by clicking here or calling us at 774-241-8600.

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The Silent Danger: A Powerful Lesson For Every Business From This $1.6 Billion Ransomware Attack

In recent months, the alarming cybersecurity breach at Change Healthcare, the health care payment-processing company under the health care giant UnitedHealth Group, has thrown a spotlight on a chilling reality: cyberthreats can lurk undetected within our networks, ready to unleash chaos at a moment’s notice. The breach, executed by the notorious ALPHV/BlackCat hacker group, involved the group lying dormant within the company’s environment for nine days before activating a crippling ransomware attack. This incident, which severely impacted the US health care system, a network with a large budget for cybersecurity, underscores an urgent message for all business leaders: a robust cybersecurity system and recovery plan are not optional but a fundamental necessity for every business out there. The attack began with hackers using leaked credentials to access a key application that was shockingly left without the safeguard of multifactor authentication. Once inside, the hackers stole data, locked it down, and then demanded a hefty ransom. This action stalled nationwide health care payment-processing systems, for thousands of pharmacies and hospitals causing them to grind to a halt! Then things got even worse! The personal health information and personal information of potentially millions of Americans was also stolen. The hackers set up an exit scam, demanding a second ransom to not release this information. This breach required a temporary shutdown, disconnecting entire systems from the Internet, a massive overhaul of the IT infrastructure and significant financial losses estimated to potentially reach $1.6 billion by year’s end. Replacing laptops, rotating credentials and rebuilding the data center network were only a few of the actions the UnitedHealth Group had to take. More than financial, the cost was deeply human – impacting health care services and risking personal data. While devastating, it’s a powerful reminder that threats can dwell in silence within our networks, waiting for an opportune moment to strike. It is not enough to react; proactive measures are essential. Ensuring systems are secured, implementing multifactor authentication, regularly updating and patching software and having a recovery plan in place in the event of an attack are steps that can no longer be overlooked and are basic requirements for doing business in today’s world. Also, the idea that “We’re too small to be a target” is false. Just because you’re not big enough to make national news, doesn’t mean you’re too small to be attacked! Cybersecurity isn’t just an IT issue; it’s a cornerstone of modern business strategy. It requires investment, training and a culture of security awareness throughout the organization. The fallout from a breach reaches far beyond the immediately affected systems. It can erode customer trust, disrupt services and lead to severe financial and reputational damage, and your business, will be the one blamed. As we consider the lessons from the Change Healthcare incident, it’s your duty to make cybersecurity a top priority. Investing in comprehensive cybersecurity measures isn’t just a precaution – it’s a fundamental responsibility to our customers, our stakeholders and our future. Remember, in the realm of cyberthreats, what you can’t see can hurt you – and preparation is your most powerful defense. Is YOUR organization secure? If you’re not sure, or just want a second opinion, our cybersecurity experts will provide you with a FREE Security Risk Assessment that will detail if and where you’re vulnerable and what to do about it. Schedule yours by clicking here or calling us at 774-241-8600.

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How Poor Tech Support Is Slowing Down Your Business

If you’re serious about growing a successful, profitable business in 2024 and beyond, there’s no room for pass-the-buck tactics – especially when it comes to IT support. The efficiency of your IT team isn’t just a convenience – it’s a cornerstone of your operational capability. Yet many companies find themselves held back by subpar tech support, with unresolved IT issues lingering, impeding productivity and frustrating employees and customers alike. These recurring issues can significantly slow down your business growth and quickly cut into your profitability. The reality is that reliable IT support is the backbone of modern business. It ensures operations run smoothly, data remains secure and communication channels remain open. Without it, even the simplest tasks can become complicated, leaving employees to deal with the fallout of unresolved technical problems instead of focusing on their core responsibilities. This can lead to missed opportunities, strained customer relationships and, ultimately, stifling your business’s potential to expand and thrive. In this article, we will share the common tech issues that are likely happening in your business right under your nose, how they are impacting your business’s growth and what actions you need to take to eliminate them once and for all. Whether you’re dealing with frequent downtime, delayed issue resolution or lackluster service, recognizing and addressing these IT shortcomings is essential for enabling your business to flourish. Top Signs You Are Settling For Subpar IT Service Recognizing the signs of inadequate tech support is the first step to getting back on track. These symptoms often manifest slowly and subtly but can have profound implications for your operations and growth over time. Here are the most common indicators that your IT support may not be up to par: Frequent, Frustrating Downtime Downtime is not just an inconvenience; it costs your business money. If your systems are frequently offline or your network experiences regular interruptions, it’s a clear sign that your IT support is failing to maintain a stable infrastructure. This not only affects your team’s immediate productivity but also impacts your ability to generate revenue and your reputation with clients, who expect reliability and professionalism. Slow Response Times When tech issues arise, response time can be just as critical as the solution itself. Prolonged response times can lead to extended disruptions in your workflow. Effective tech support should offer timely responses and quick resolutions to minimize downtime and keep your business moving forward. Recurring Problems Are the same issues cropping up repeatedly? This is a telltale sign of tech support that treats symptoms rather than underlying causes. Quality IT support digs deeper to find permanent solutions, ensuring that once a problem is resolved, it doesn’t return to haunt your business operations. Lack Of Proactive Measures Preventive measures are the hallmark of excellent tech support. If your IT service is only reactive – responding to problems after they occur rather than anticipating and mitigating risks beforehand – your business is always operating a step behind. Proactive IT support includes regular updates, backups and security protocols that help prevent issues before they impact your business. Poor Or Nonexistent Communication Effective communication is vital in any relationship, including with your IT support provider. If explanations are unclear, tech jargon is used without clear explanations or calls and e-mails go unanswered, it indicates a lack of commitment to client service and can leave you feeling out of the loop and frustrated. How Bad IT Support Is Affecting Your Business Right Now Inadequate tech support does more than just create temporary disruptions; it can have lasting effects on your business’s growth trajectory. Here are a few ways poor IT support directly impacts key areas of your business: Downtime Leads To Lost Revenue Every minute your systems are down, you’re losing money. For small businesses especially, this can be devastating. Unplanned downtime not only results in lost sales but can also incur additional costs as you scramble to get systems back online. Over time, these losses can accumulate, significantly impacting the financial health of your organization. Inefficiency Reduces Productivity When employees are consistently facing IT issues, their ability to perform efficiently is compromised. Simple tasks become time-consuming, reducing overall productivity. This inefficiency not only slows down operations but also affects employee morale and job satisfaction, which are crucial for long-term business success. Customer Experiences Suffer Your technology directly impacts your customers, from how they interact with your services online to how you manage their data. Frequent tech issues can lead to poor customer experiences, such as slow service, transaction problems or security concerns. In today’s market, customers are quick to switch to competitors if they feel their needs aren’t being met effectively. Hindered Scalability As your business grows, your IT infrastructure needs to evolve to support increased demands. Poor tech support can hinder this scalability, making it difficult to expand operations or integrate new technologies. Without the ability to scale efficiently, your business could miss out on potential growth opportunities. Compromised Data Security One of the most severe impacts of inadequate tech support is compromised security. Small businesses are frequent targets for cyber-attacks, and without robust IT support to implement and maintain strong security measures, your business is at a higher risk of data breaches. These breaches can have catastrophic consequences, including loss of customer trust, legal repercussions and substantial financial losses. How To Choose The Right IT Support For Your Small Business Selecting the right IT provider is pivotal for ensuring your business’s long-term success. Here are key attributes to look for in a reliable IT support provider: ●       Responsiveness Choose a provider known for quick response times. Efficient problem-solving can drastically reduce downtime, helping maintain continuous business operations. ●       Expertise Ensure the IT support team has the necessary technical expertise to manage your infrastructure. Look for certifications and experience in the specific technologies your business uses. ●       Proactiveness Select a provider that offers proactive support, such as regular system audits, continuous monitoring and preventive maintenance, to avoid issues before they arise. ●       Communication Effective communication is

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