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How To Get Out Of Overwhelm And Manage Projects Brilliantly (While Saving Money On IT)

It’s a special kind of relentless attack all business owners and managers face: the persistent, crazy, chaotic assault on your time and attention. No one is immune, and every business deals with it. Some leaders handle the constant pressure on their attention brilliantly, keeping the team organized and highly productive. But most people struggle with this and feel crushed and overwhelmed by all the things they have to keep track of and do. This goes double if your business is in growth mode and not “standing still” or casually strolling through its existence.  Add to this a remote workforce, and it can be intensely difficult to wrap your head around all the projects, to-dos, deadlines and client deliverables you and your leadership team must manage. While we as an IT company cannot tell you what projects are most important, we can absolutely help you and your team stay far more organized and allow you to know if the people on your team are properly aligned, prioritizing the right work and focused on the things you want them to focus on. We can also help you organize communication to lessen the chances of a dropped ball or a communication failure, which is by far the #1 reason why problems happen in business. One of the tools we recommend to clients wanting to get more operational control and clearer communication is Microsoft Teams. There are a lot of reasons why this is a “super tool” for productivity and organizational alignment, but as a bonus, it typically ends up saving our clients quite a bit of money on technology, because it replaces other applications, like Slack, Zoom and dozens of popular project management software, putting all of it into one lower-cost, more secure and more tightly integrated system. Let me share just a few of the cool features you’ll love in Teams. Keep in mind that this list is far from complete. Microsoft Teams has over 1,900 applications you can pick from to integrate into a Teams Channel to organize information, workflow, tasks, deadlines and documents. Posts: The “post” feature works a lot like Slack in that it will allow you to post questions, reminders and status updates to everyone on that Team regarding that project. This not only keeps ALL communication for a project in one place, but it creates a history and alerts everyone on the team to what’s going on. This feature saves a lot of money for companies using Slack since it’s native and included in Microsoft Teams. Tasks By Planner And To-Do: This section of Teams is one of our favorites because it allows you to create “complex” to-do lists where you can assign each item to one or more people; have a progress status, priority and due date; add documents and files; and create a checklist of all the things that need to be done. Better yet, team members who are responsible for the project can provide status updates and check off items that are completed so you know where you are with any particular project. Video Conferencing: While Teams is not as slick as Zoom, it does have some features that make it better for team collaboration and projects. The biggest advantage over Zoom is that you can hold a video conference, and the recording of the meeting – along with all of the notes, files and links – will remain in that Team for easy reference later on. This can be extremely helpful for people who might not have been able to attend a meeting, making it easy for them to find and watch the recording, and it also retains a record of critical conversations. Plus, it eliminates expensive Zoom licenses for all employees because it’s included in Microsoft 365. If you want to see a demo of Teams or do a cost analysis to see how implementing this can save your organization money on Slack, Zoom and other project management software by combining it into one application, click here to schedule a brief call.

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Why Cyber Security Compliance Doesn’t Belong In The IT Department’s Hands

What if you discovered that all of the hard work, investments and time you’ve put into growing your business is at risk due to a failure of your outsourced IT company, or possibly even your well-meaning (but overburdened) IT department? If you were exposed to that level of risk, wouldn’t you want someone to tell you about it? This article is that wake-up call. Over the last several years, the risks associated with cyber security attacks have grown in magnitude. They are no longer a low-probability hazard that will result in a minor inconvenience. Businesses of all sizes and types are getting hacked and losing hundreds of thousands of dollars, or even multiple millions, in addition to suffering significant reputational damage and loss of customer goodwill. For some, it’s a business-ending event. For nearly everyone else, it’s a significant financial disaster that can negatively impact profits and revenue for years. Yet too many CEOs and small business owners are still abdicating critical decisions regarding risk tolerance and compliance policies to their IT company or IT department when these decisions no longer belong there. For example, let’s suppose you have an employee who refuses to comply with strict data security and password policies and continually fails cyber security awareness training, putting your company at risk for a cyber-attack and compliance violation. Should your IT manager or IT company fire this employee? Reprimand them? Is it even their IT department’s job to manage employee behavior with company data and devices? If you say yes, the question is, when was the last time you met with them to specifically address this issue and direct them on how to monitor and manage it? Likely never – or once, a very long time ago. Therein lies the problem. Most CEOs would agree that it’s not up to the IT department to make that call, yet many of these same CEOs leave it entirely up to the IT department (or outsourced IT company) to handle the situation and make decisions about what is allowed, what isn’t, how much risk they want to take, etc. Worse yet, many CEOs aren’t even aware that they SHOULD have such policies in place to ensure your company isn’t compromised or at risk – and it’s not necessarily your IT person’s job to determine what should or shouldn’t be allowed. That’s your job as the CEO. As another example, many companies have invested in cyber liability, ransomware or crime insurance policies to provide financial relief in the event of a cyber-attack and cover the exorbitant legal, IT and related costs that result when such an event occurs. Yet our experience shows that most insurance agents and brokers do not understand and cannot convey to the CEOs they are selling a policy to the IT requirements needed to secure a policy. Therefore, they never advise their client to make sure they get with their IT provider or internal IT to ENSURE the right protocols are in place, or risk having coverage denied for failure to comply with the requirements in the policy they just sold them. When a cyber event occurs and the claim gets denied, whose fault is it? The insurance agent for not warning you? Your IT department or company for not putting in place protocols they weren’t even briefed on? Ultimately, it’s on you, which is why you as the CEO must make sure that decisions impacting the risk to your organization are informed ones, not decisions made by default. Of course, a great IT company will bring these issues to your attention and offer guidance, but most are just keeping the “lights” on and the systems up, NOT consulting their clients on enterprise risk and legal compliance. If you want to make sure your organization is actually prepared for and protected from the aftermath of a cyber-attack, click here to schedule a private consultation with one of our advisors about your concerns. It’s free of charge and may be extremely eye-opening for you.

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College-Age Kids Are A Prime Target For Cybercriminals – Make Sure Your Students Are Safe At School

College has changed since many of us were students. Years ago, we’d be shuffling from class to class, holding a single notebook and a pencil for scribbling down notes. There wasn’t as big a risk of photos or data being stolen online. That’s no longer the case. Students today have at least one – usually two or three – devices readily available. The scary part is, most college-age students think of themselves as tech-savvy “digital natives”; however, a study by Atlas VPN showed that Gen-Zers and millennials are the age groups most likely to fall for phishing scams. In fact, according to the National Cybersecurity Alliance, 20% of Gen-Zers have had their identity stolen at least once. Here are just a few of the terrifying ways cybercriminals attack this young crowd: Sadly, the list goes on and on! How can kids raised on technology fall for so many scams? Here are just a few of the big reasons why: What can you do? We have robust cyber security solutions and 24-hour monitoring to protect the businesses that we work with and can even recommend at-home security software, but what about when your kids go off to school, away from your watchful eye? You certainly can’t pack up and camp out at college to make sure they’re following cyber security best practices. But you can make sure they know what to look out for and give them the tools and resources to stay as safe as possible. Here are 14 actions your child can take to prevent being a victim of cybercrime when they’re off at college: Run through this list with your children! When students leave for college, cyber security is not a priority for them, but unfortunately, if they’re targeted it could negatively impact their lives at a time when they’re just getting started. Cyber security takes just a few minutes of conscious effort but is a critical lesson to learn in this age when nearly everything we do involves technology. The risks of cybercrime will only continue to grow. If your organization could benefit from cyber security training similar to this but more in-depth for employees, so they know the risks and best practices of cyber security, we can help. Start with a completely FREE Cybersecurity Risk Assessment by clicking here.

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Scammers Are Using These 10 Popular Brands To Trick You Into Revealing Your Private Data

Cybercriminals know the easiest way to sneak under your radar is to pretend to be a brand you know and trust. These large companies have spent years on marketing, customer service, branding and consistency to build a trustworthy reputation, and hackers leverage this to go after you. The most common method is to use phishing attacks. These thieves set up URLs that look scarily similar to the real company’s website. To slip by your watchful eye, here are some of the simple switches hackers make that can go unnoticed: Some criminals will take it a step further and set up a web page that looks identical to that of the real website. When you click the link – via e-mail, SMS or even through social media – several dangerous results can occur. The first is that malware can be installed on your computer. Clicking a bad link can set off an automatic malware download that contains malicious files with the ability to collect personally identifiable information from your device, like usernames, credit card or bank account numbers and more. The second is the fake website will have a form to harvest your information. This could be login credentials, passwords and, in some cases, your credit or bank information. The third most common issue is an open redirect. The link might look legit, but when you click on it, you’re redirected to a malicious website where the intent is to steal your information. What brand impersonations do you need to look out for? Well, all of them, but according to Check Point’s latest Brand Phishing Report, there are 10 companies that top the chart in overall appearance in brand phishing attempts. Here Are The Top 10 Most Frequently Impersonated Brands In Phishing Attempts In Q2 Of 2023: Take a minute and ask yourself how many of the companies on this list send you regular e-mail communications. Even just one puts you at risk. Cybercriminals go the full mile with these scams. They know what types of messages work best for each company to get your attention. Here are three common phishing attacks cybercriminals have used under these brands’ good names to gain access to your private information. 1. Unusual Activity – These types of e-mails will suggest that someone gained access to your account and you need to change your password quickly. They leverage fear so people will click without thinking, hurrying to change their password before they’re a victim of the attack. They usually have buttons that say, “Review Recent Activity” or “Click Here To Change Your Password.” These e-mails can go as far as to show fake login information detailing the region, IP address, time of sign-in and more, like real messages from the companies do to convince you to click.  2.  Fake Gift Cards – These e-mails suggest that someone sent you an e-gift card. When you open the e-mail, they either redirect you to a website to “claim your gift card” or have a button to “redeem now.” 3.  Account Verification Required – These e-mails suggest that your account has been disconnected, and they need you to verify your information. As soon as you enter your login credentials, the hacker has access. These scams are happening every single day. You’re a target, but so are the unsuspecting employees in your company. Without proper training, they might not know what to look for, panic and try to resolve these “issues” under the radar, ultimately causing the problem. There are multiple steps to making sure your network is secure. One would be getting e-mail monitoring to help reduce the likelihood of these phishing e-mails ending up in your inbox. It’s also important to make sure employees know what to look for so that if an e-mail does get by the phishing detection system, they can still keep your company safe. The best thing to do is to start here with your FREE Cybersecurity Risk Assessment. We’ll evaluate your network and provide a full report on areas where you are vulnerable and what to do to fix them. There’s no obligation, but you should know where you’re at risk. Click here to schedule your assessment now.

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This HUGE And Recent Data Breach Practically Guarantees YOUR Personal Information Was Stolen

Back in May, the company MOVEit, a file transfer platform made by Progress Software, was compromised by a Russian ransomware operation called Cl0p. They used a vulnerability in Progress’s software that was unknown to exist at the time. Shortly after the attack was noticed, a patch was issued. However, some users continued to be attacked because they didn’t install it. The software is used by thousands of governments and financial institutions and hundreds of other public and private companies from around the world, and it’s been estimated that at least 455 organizations and over 23 MILLION individuals who were customers of MOVEit have had their information stolen. Some of the organizations compromised include: The majority of those organizations (73%) are based in the US, while the rest are international, with the most heavily impacted sectors being finance, professional services and educational institutions. Cl0p is a type of ransomware that has been used in cyber-attacks since 2019. Data stolen is published to a site on the dark web – a section of the worldwide web where cybercriminals sell and trade information without having to reveal themselves. The ransomware and website have been linked to FIN11, a financially motivated cybercrime operation that has been connected to both Russia and Ukraine and is believed to be part of a larger umbrella operation known as TA505. What makes this attack so terrible is that many of the organizations compromised provide services to many other companies and government entities, which means it’s very likely their customers, patients, taxpayers and students were compromised by association. And yes, you’re probably one of them. The big question is, were you notified? For some reason, this breach didn’t make mainstream headlines, but when a company is compromised, they are obligated to tell you if your data was stolen. This can come in the form of an e-mail or snail mail letter. However, due to spam filters, e-mail delivery is clearly not a reliable way to ensure an important message is received, and organizing a letter for over 36 million people can take time. If you use the software, you need to ensure that all your passwords and PINs are changed ASAP and you must be on the lookout for any strange activity. Don’t use the same passwords and make sure they are at least 12 characters long, using uppercase and lowercase letters, as well as special characters and numbers. You should also ensure that MFA, or multifactor authentication, is turned on for all critical software applications and websites you use, such as Microsoft Office, QuickBooks, banking and payroll software, your credit card processor, etc. Want to know if your company’s information is on the dark web? Click here to request a free Dark Web Vulnerability Scan for your organization (sorry, we don’t offer this for individuals). Simply let us know your domain name and we’ll conduct the search for free and contact you to discuss what was found via a confidential review (NOT via e-mail). Questions? Call us at 774-241-8600.

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7 Quick Fixes To Fix SLOW Home Wi-Fi

Nothing is more aggravating than attempting to watch a video or use your PC when the Internet is operating slower than molasses flowing uphill in winter. For our clients, we have many solutions to make your Internet connection faster, more reliable and secure. But what about at your home? Spotty, unreliable Wi-Fi is almost certain to happen at the most inconvenient time, like when you’re about to watch a great movie on a Friday night. Here are our top 7 fixes for slow home WiFi signals. Step 1: Make sure your Internet Service Provider (ISP) isn’t having issues. Most ISPs will have outages published on their website using your phone’s mobile network instead of your home Wi-Fi. If there are no outages or known problems, you can move on to the next steps. Side Note: If you haven’t talked to your ISP in over a year, you should call and see if they have new plans that will give you more bandwidth for less money. You might also shop other providers to see if they have recently upgraded their network and can offer better, faster service than your current ISP. Step 2: Update your router, especially if you haven’t done so in the last 2 to 3 months. This will not only reset your router with the latest (and fastest) connection speeds but also ensure you’re up-to-date with security patches and other preventative programs. You might just reboot it as well, powering it off and on again. Sometimes that’s enough to fix the problem. I would also suggest you get a new router if yours is over 3 years old. Aim for one with Wi-Fi 6 and dual or triple band capabilities, which allows your router to connect with multiple devices without sacrificing any speed or bandwidth. Step 3: Change the channel. Download the app Network Analyzer to help find the most appropriate channel for your connection. If you’re using the 2.4 GHz frequency, change to another less “noisy” channel. How you do this depends on the brand and model of your router, so refer to your router’s manufacturer for details. Step 4: Upgrade to a mesh Wi-Fi router. When too many devices connect, Internet speeds decline. One option is to get a mesh router like Google Mesh routers, NETGEAR’s Nighthawk Mesh, or eero Mesh from Amazon.  Unlike a traditional router which broadcasts it’s signal from a single device, a mesh router emits a signal from multiple units strategically placed around your home.  In smaller homes, upgrading to a single, more expensive router like a Nighthawk could help. Step 5: Turn on QoS, or Quality of Service. This is a router feature that lets you prioritize traffic and apps, such as Zoom or gaming programs. Essentially, your router will prioritize certain uses over others. Of course, how this is done varies by router, so you’ll have to check your router’s manual for details. Step 6: Check that you haven’t been compromised. If your Wi-Fi network is open without security or is using WEP, WPA or WPA2, change your settings immediately. Go with WPA3 encryption (which is the most secure) and disable any remote management options on your router. Viruses and hacks can suck up resources and may be the reason for your network grinding to a halt. Step 7: Change your router’s location. The basement might not be the best place to store your router. Try placing it up high and as close to the center of your home as possible, free from obstructions and appliances, mirrors, concrete walls and metal materials that can cause signals to bounce or be blocked. If you put your router on a wall of your house, your signal is only impacting half of your home. If you have a large house, you will probably need to invest in Wi-Fi extenders around the house to boost the signal. If your business Wi-Fi is slow, spotty and problematic, click here to request a free diagnostic of your office Internet connection to see what’s causing the problems you’re experiencing. Obviously, business Wi-Fi is more important than home Wi-Fi and can cost you in untold frustration and low productivity if not fixed. Contact us today!

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Are Your Business Tools Ticking Time Bombs For A Cyber-Attack?

In June a popular file-sharing software amongst big-name companies likes Shell, Siemens Energy, Sony, several large law firms, a number of US federal agencies such as the Department of Health and more was hacked by Russia-linked cybercrime group Cl0p. Security Magazine reported that, to date, there are 138 known companies impacted by the breach, resulting in the personal information of more than 15 million people being compromised. More are expected to emerge as the investigation continues. If you’re reading that list of company names thinking, “I’m just a small business compared to these big guys – that won’t happen to me,” we’ve got news for you. Many of these companies have cyber security budgets in the millions, and it still happened to them, not because they were ignoring the importance of cyber security, but because of a piece of software they use to run their business. Progress Software’s MOVEit, ironically advertised as a tool you can use to “securely share files across the enterprise and globally,” “reduce the risk of data loss” and “assure regulatory compliance,” was exploited by a tactic called a zero-day attack. This occurs when there is a flaw in the application that creates a gap in security and has no available patch or defense because the software maker doesn’t know it exists. Cybercriminals quickly release malware to exploit the vulnerability before the software maker can patch it, essentially giving them “zero days” to respond. These attacks are dangerous because they are difficult to prevent and can quickly and easily ruin smaller businesses. Depending on the organization’s motives, the stolen data can be deleted, held for ransom or sold on the dark web. Or, if you are lucky enough to recover your data, you might still end up paying out thousands or more in fines and lawsuits, losing money from downtime and coming out on the other end with a damaged reputation that causes clients to leave anyway. In MOVEit’s case, the cybercrime agency Cl0p has claimed on their website that their motivation is purely financial and has allegedly deleted data obtained from government agencies as they were not the intended targets. What does this mean for small businesses? For starters, it underlines the harsh reality that cyber security isn’t just the concern of big businesses and government agencies. In fact, small businesses can be more vulnerable to cyber-attacks, as they often dedicate fewer resources to protection. It also means that even if your organization is secure, the third-party vendors you work with and the tools you choose to use in your business still pose potential risks. Most of MOVEit’s customers that were affected likely had strong cyber security measures in place. Even though it was no direct fault of their own, at the end of the day, those companies still must go back to their clients, disclose what happened and take the verbal, legal and financial beating that comes with a data breach. The MOVEit hack serves as a grim reminder of the critical importance of cyber security for businesses of all sizes.In the face of an increasingly sophisticated and fast-moving cyberthreat landscape, businesses cannot afford to ignore these risks. Cyber security must be an ongoing effort, involving regular assessments, updates, monitoring, training and more. As this terrible incident shows, a single vulnerability can lead to a catastrophic breach with severe implications for the business and its customers. In the digital age, cyber security isn’t just a technical issue – it’s a business imperative. If you have ANY concerns about your own business or simply want to have a second set of eyes examine your network for vulnerabilities, we offer a FREE Cyber Security Risk Assessment. Click here to schedule a quick consultation to discuss your current situation and get an assessment on the schedule.

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The Key To Scaling Your Company Efficiently

As a business owner, you know that continuous, steady growth is an essential part of success. When you’re ready to get serious about scaling your organization, several vital activities must happen. Documented workflows and processes, streamlined hiring, onboarding and training, well-oiled marketing systems and more top the list. One key but often overlooked element of scaling success that can make or break your efforts is leveraging technology to enhance operations quickly, efficiently and cost-effectively. One resource necessary for growth is the cloud. The cloud, which now integrates with numerous AI tools, giving it more capabilities than ever before, allows you to streamline and automate your operations without large, unnecessary investments. In this article we’ll cover what the cloud is, the major benefits you should take advantage of and how you can use it to grow your organization without overspending. The cloud is simply a global infrastructure of servers that gives you remote, on-demand access to computer system resources, including data storage, over the Internet instead of on your computer’s hard drive. With these capabilities, your business doesn’t need to invest in its own hardware or software licenses, allowing you to pay only for what you use when you use it. Software and hardware can be expensive, making this a great solution for businesses in growth mode without unlimited budgets. How can the cloud help your organization? Here are 5 benefits to consider: Cloud-based programs are a great resource for business owners who want to scale. They are easy to use, simple and flexible to expand, cost-effective, great for collaboration, more secure than other programs and much more. If you think you’re not harnessing all the power that cloud tools provide, you’re probably not. The best next step is to have an IT professional do an in-depth review of your current network to find the areas of opportunity in your business. We offer a FREE Network Assessment, where we’ll extensively review your network and sit down with you to review what should be done differently to save you money and enhance your business operations. If you’re serious about scaling and want to do it the right way, click here to book a Network Assessment with our team or call our office at 704-241-8600 to get a meeting on the schedule.

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Scammers Are Using These 10 Popular Brands To Trick You Into Revealing Your Private Data

Cybercriminals know the easiest way to sneak under your radar is to pretend to be a brand you know and trust. These large companies have spent years on marketing, customer service, branding and consistency to build a trustworthy reputation, and hackers leverage this to go after you. The most common method is to use phishing attacks. These thieves set up URLs that look scarily similar to the real company’s website. To slip by your watchful eye, here are some of the simple switches hackers make that can go unnoticed: Some criminals will take it a step further and set up a web page that looks identical to that of the real website. When you click the link – via e-mail, SMS or even through social media – several dangerous results can occur. The first is that malware can be installed on your computer. Clicking a bad link can set off an automatic malware download that contains malicious files with the ability to collect personally identifiable information from your device, like usernames, credit card or bank account numbers and more. The second is the fake website will have a form to harvest your information. This could be login credentials, passwords and, in some cases, your credit or bank information. The third most common issue is an open redirect. The link might look legit, but when you click on it, you’re redirected to a malicious website where the intent is to steal your information. What brand impersonations do you need to look out for? Well, all of them, but according to Check Point’s latest Brand Phishing Report, there are 10 companies that top the chart in overall appearance in brand phishing attempts. Here Are The Top 10 Most Frequently Impersonated Brands In Phishing Attempts In Q2 Of 2023: Take a minute and ask yourself how many of the companies on this list send you regular e-mail communications. Even just one puts you at risk. Cybercriminals go the full mile with these scams. They know what types of messages work best for each company to get your attention. Here are three common phishing attacks cybercriminals have used under these brands’ good names to gain access to your private information. 1. Unusual Activity – These types of e-mails will suggest that someone gained access to your account and you need to change your password quickly. They leverage fear so people will click without thinking, hurrying to change their password before they’re a victim of the attack. They usually have buttons that say, “Review Recent Activity” or “Click Here To Change Your Password.” These e-mails can go as far as to show fake login information detailing the region, IP address, time of sign-in and more, like real messages from the companies do to convince you to click. 2.  Fake Gift Cards – These e-mails suggest that someone sent you an e-gift card. When you open the e-mail, they either redirect you to a website to “claim your gift card” or have a button to “redeem now.” 3.  Account Verification Required – These e-mails suggest that your account has been disconnected, and they need you to verify your information. As soon as you enter your login credentials, the hacker has access. These scams are happening every single day. You’re a target, but so are the unsuspecting employees in your company. Without proper training, they might not know what to look for, panic and try to resolve these “issues” under the radar, ultimately causing the problem. There are multiple steps to making sure your network is secure. One would be getting e-mail monitoring to help reduce the likelihood of these phishing e-mails ending up in your inbox. It’s also important to make sure employees know what to look for so that if an e-mail does get by the phishing detection system, they can still keep your company safe. The best thing to do is to start here with your FREE Cybersecurity Risk Assessment. We’ll evaluate your network and provide a full report on areas where you are vulnerable and what to do to fix them. There’s no obligation, but you should know where you’re at risk. Click here to schedule your assessment now.

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Your Personal Titanic Moment

On a recent interview about the Titan sub catastrophe, director of the movie Titanic James Cameron, who has made 33 successful dives to the Titanic wreckage site, pointed out that this tragedy is eerily similar to the 1912 Titanic disaster: the captain of the 1912 RMS Titanic was repeatedly warned about ice ahead of his ship, yet he plowed ahead at full speed into an ice field on a moonless night, resulting in the deaths of over 1,500 innocent souls. The captain of the sub Titan and CEO of the company OceanGate, Stockton Rush, was also repeatedly warned about his vessel’s safety, lack of certification for the vessel’s integrity, lack of a tracking device (think airplane black box), their experimental approach to deep dives (despite the fact that this is a very mature and well-understood practice) and lack of a backup sub. He also proceeded to plow ahead at full speed, taking people in an extremely unsafe vehicle, also killing innocent people. If there was ever a case for willful negligence, this is it. When it comes to IT security and compliance for small business, this kind of willful negligence is rampant. Sometimes it ends with an abrupt, catastrophic “implosion,” as with the Titan, where a company is destroyed by a ransomware attack, operations shut down, unable to transact, employees and clients harmed and their reputation tarnished. In other cases, the risk is there but hasn’t been addressed because nothing bad has happened – yet. Willful negligence in IT security and regulatory compliance to data privacy and protection comes in three forms. The first is willful ignorance. Some people running a business are young and inexperienced, too new to the business world to understand the risks they are incurring by failing to protect their clients and themselves. Often, they are being advised by the wrong people – an IT firm that knows how to make their tech work but lacks the expertise to implement good security protections. You kind of can’t blame them for getting it wrong initially, but at some point they’ll get smacked with a cyber-attack and learn the error of their ways the hard way. The second type of willful negligence is willfully stupid. This group CANNOT claim “ignorance” as their defense. They KNOW they should be protecting their business and their clients’ data from cyber-attacks. They’ve heard the stories, they know the laws and may have been warned by their IT company or person, but foolishly believe “that can’t happen to us,” or choose to assume they’re “fine” because they are using a cloud application that promises compliance (which is correct for THEM, not necessarily for YOU). They trust but don’t verify that their IT person or company is actually doing what they’re supposed to, and often lack cyber liability insurance, choosing to take the risk because they’re cheap or can’t be bothered. The third type of willful negligence is, in my opinion, the TRUE meaning of willful negligence and the most immoral and unforgivable. Determined negligence. These people stubbornly insist on continuing to operate without proper security protocols in place, without a disaster recovery plan, without any insurance, without assessing and inspecting their environment, refusing to acknowledge ALL facts, history and evidence to the contrary. They know they are acting irresponsibly but don’t care. After the tragedy of the sub, multiple experts came forward to point out all the risky behaviors Rush was allowing. The hull had not gone through any type of cyclical pressure testing or thermal expansion and contraction testing. The hatch could only be opened from the outside and not the inside, which wouldn’t allow them to escape if needed in the event of an emergency – one small fire inside would have been catastrophic. No atmospheric system to monitor interior gases such as oxygen, carbon dioxide and carbon monoxide. No emergency air breathing system. The viewing window was only certified to 4,000 feet, not the 12,500 feet of the Titanic wreck. But the most egregious of all was an egotistical assumption by the CEO that he knew better than everyone else around him. I wonder if he put all of this in the brochure and explained that philosophy to the people in the sub who lost their lives that day. Everyone makes mistakes. Everyone has a moment in their lives when they place trust in someone they shouldn’t. Everyone has blind spots, and we’re all ignorant and misinformed about something. The question is do you STAY willfully ignorant or stupid to the point of being determined to hold steady to your course of action to the point where you not only do harm to yourself, but to others as well? If you do, it’s only a matter of time before you have your own ship sunk, your own personal Titanic-size wreck. Sadly, if you’re the CEO of a company that holds financial data, credit cards, medical records, tax returns, Social Security numbers, birthdays or even the contact details of your clients OR employees, YOUR willful negligence in cyber protection will absolutely harm others.  

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