ThreatLocker

ThreatLocker can stop you mid-task with a pop-up like: Centrend has blocked: Request to Run a New Program.It can feel annoying, but it is doing its job. ThreatLocker is protecting your device by stopping unapproved software from running. This quick guide shows exactly what to do next so you can get back to work fast. Why you’re seeing this ThreatLocker uses a “deny by default” approach. That means programs are blocked unless they’re approved. This helps prevent malware, ransomware, and unwanted tools from sneaking onto your computer. Sometimes the blocked item is a normal business app. Other times, it’s something risky that should never run. Either way, the next step is the same: send a request the right way. First, confirm you’re actually blocked Only take action when you see the ThreatLocker block pop-up. NEVER send a request unless you are trying to run or install something and it gets blocked.If you don’t see the pop-up, you don’t need to do anything. What to do when you see the block pop-up Before you continue, you can also download the printable version: ThreatLocker Quick Guide (Centrend) When the pop-up appears, follow these steps. It takes under a minute: Tip: The clearer your reason is, the faster we can approve it. What happens next After you click Send Request: If we need more info, we’ll reach out so we can approve it correctly. What not to do When you’re blocked, it’s tempting to try a workaround. Please don’t. One clean request with a clear reason is the fastest route back to work. Quick checklist for a “strong” request Before you click send, make sure your request includes: This helps Centrend approve safely and quickly. Need help right now? If you’re blocked and it’s urgent, contact Centrend Support. Email: helpdesk@centrend.comPhone: 508-347-9550 ext. 1Website: www.centrend.com Celebrating 20 Years of CentrendThank you for being part of our journey. Here’s our 20th Anniversary poster you can share or display: Get Your Centrend 20th Anniversary Poster