Our Approach to Managed Support

Managed IT Support means knowing that your information systems are being handled. We take pride in making sure that customers in our managed service programs stay up and running, have great security in place, and have confidence that their support questions will be answered promptly by certified professionals. 

We know that you need to be able to trust Centrend to manage your information systems and you'll sleep easier at night knowing that we have it covered. To make sure we don't miss a thing, we take a consultative approach to assessing your needs when bringing you on board as a customer.  We'll ask a lot of questions to make sure we understand the things that matter to your business:

  • What systems are critical for you?
  • How long can each system be down before it affects business?
  • Where is your data located?
  • How much data is there to back up and how often?
  • What are your remote access capabilities?
  • What is your monthly budget?
  • Do you have any compliance requirements (ITAR, DFARS, HIPPA, PCI, etc...)?

We believe technology must be the right fit for you; not just what we like to implement. Armed with the answers to our questions, Centrend will design a system Management Plan based on your needs. 

We deliver our managed support services in two ways; IT Outsourcing or Managed IT Services

IT Outsourcing

You might choose our IT Outsourcing managed support service if you value proactive monitoring, planning and consulting, but want the flexibility of variable monthly spending. With our IT Outsourcing plan, a certain amount of support is expected and planned for, your systems are monitored and recommendations are made about virus scanning, hardware security products such as the business firewall, etc. We offer Service Level Agreements (SLA) that are unmatched in our industry, guaranteeing you the response time you need at a price you can afford.

Managed IT Services

Managed IT services takes IT Outsourcing to the next level. In our Managed IT Services plan, Centrend takes a look at all the things you are going to need such as support, backups, antivirus, firewall security, and we bundle it into one fixed price that you pay monthly to have all your needs handled. Our managed IT services are comprehensive so This allows you to plan your budget very accurately because you know in advance how much you will be spending each month for all your information systems needs. 

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